xhozican
Member
The marketing department at iBurst has clearly been taking a lot of time out fantasising about product and not testing there new iCall offering on any of the SIP phones[read one] iBurst want us to buy.
Ask the tech department,they have not tested the instruments so if you want support, you will get it from some flowery prescribed text written at an ad agency.
iBurst wants me to pay R50 a month plus R100-R200 for airtime to cannibalise my own bandwidth. The catch is the DID telephone you will be "receiving".
hooking you in to a network specific deal.....what happened to number portability,if I am paying for the DID number then hey I get to keep it...Right.....!
The least they can do is increase a subscribers bandwidth,there business model is clearly differentiating this service,so in future they can play happily with the costing structure at the consumers expense.
If that is not enough,the offering excludes any "free" airtime to test or trial the service.
the only "free"offering is the obvious Skype like free call within the closed iBurst subscribtion service.
Remember this tech is the similar tech Neotel will be rolling out to potential subscribers,all the comms players are intent on tying up potential Neotel customers for short term profit,looks to me the lessons learnt from TELKOM ,have been redeployed as bitter pills for us the stupid consumer to suck on.
The point of deregulating the industry was to allow more people access to affordable communications.
Bottom Line there are not many SIP phones available that are terrible sexy,most chain you to a desk.
Siemens has a Gigaset offering that will allow you to load any Local future VOIP service and a limited amount of international providers that service RSA.
Clearly freedom comes at a price,but if I personally do not support this overpriced and badly thought out product offering , I would still be banging my head against the T of Telkom.
The SIP phone is a better route as it does not require a computer to connect,even Skypes DECT style phones need the computer on and the new WIFI phone for Skype looks good .......but hey is not robust or very generous with its battery life.....read opening days of cell phones.
Day 7 and still not connected,partly that iBurst goes around and around with pushing you from call centre person to person,the main reason is that the tech team and the sales team and generally the company has little idea of the technology they are selling.
This might look like a phone ,but it is VOIP,and the routing and porting configs are essential for connectivity,the tech department ,though helpful is ill prepared for this new "value added "service. telephony is not a toy and the service is not a game.....get it right!
The Siemens SIP phone I purchased has left the help department in knots as it is not part of the CISCO/LINKSYS dream they where sold .
The general help is not good on iburst site,in fact the information is thin and incomplete,more focussing on the idea of internet telephony than on the practical side,like how do you dial out what prefix do you use,why is there not a dedicated iCall phone number,if this service is free within the iBurst network,why am I still phoning a TELKOM number.
Bottom line ditch this process,cancel the deal and wait for Neotel.
Simply I am disappointed.
Sweet is not a Flavour.
Ask the tech department,they have not tested the instruments so if you want support, you will get it from some flowery prescribed text written at an ad agency.
iBurst wants me to pay R50 a month plus R100-R200 for airtime to cannibalise my own bandwidth. The catch is the DID telephone you will be "receiving".
hooking you in to a network specific deal.....what happened to number portability,if I am paying for the DID number then hey I get to keep it...Right.....!
The least they can do is increase a subscribers bandwidth,there business model is clearly differentiating this service,so in future they can play happily with the costing structure at the consumers expense.
If that is not enough,the offering excludes any "free" airtime to test or trial the service.
the only "free"offering is the obvious Skype like free call within the closed iBurst subscribtion service.
Remember this tech is the similar tech Neotel will be rolling out to potential subscribers,all the comms players are intent on tying up potential Neotel customers for short term profit,looks to me the lessons learnt from TELKOM ,have been redeployed as bitter pills for us the stupid consumer to suck on.
The point of deregulating the industry was to allow more people access to affordable communications.
Bottom Line there are not many SIP phones available that are terrible sexy,most chain you to a desk.
Siemens has a Gigaset offering that will allow you to load any Local future VOIP service and a limited amount of international providers that service RSA.
Clearly freedom comes at a price,but if I personally do not support this overpriced and badly thought out product offering , I would still be banging my head against the T of Telkom.
The SIP phone is a better route as it does not require a computer to connect,even Skypes DECT style phones need the computer on and the new WIFI phone for Skype looks good .......but hey is not robust or very generous with its battery life.....read opening days of cell phones.
Day 7 and still not connected,partly that iBurst goes around and around with pushing you from call centre person to person,the main reason is that the tech team and the sales team and generally the company has little idea of the technology they are selling.
This might look like a phone ,but it is VOIP,and the routing and porting configs are essential for connectivity,the tech department ,though helpful is ill prepared for this new "value added "service. telephony is not a toy and the service is not a game.....get it right!
The Siemens SIP phone I purchased has left the help department in knots as it is not part of the CISCO/LINKSYS dream they where sold .
The general help is not good on iburst site,in fact the information is thin and incomplete,more focussing on the idea of internet telephony than on the practical side,like how do you dial out what prefix do you use,why is there not a dedicated iCall phone number,if this service is free within the iBurst network,why am I still phoning a TELKOM number.
Bottom line ditch this process,cancel the deal and wait for Neotel.
Simply I am disappointed.
Sweet is not a Flavour.
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