iCancelled

[xhozican]

After been a loyal subscriber to iBurst from the beginning of their venture, I cannot accept their inconsistent customer service that reflects the attitude of every trade off of their stock. The love affair with Vodacom seems to have affected the moral of their staff. How a 10% shareholder can make a statement that he would like to wrestle control of iBurst management public and then expect the staff to be loyal and happy.
The push for me was last week when my inbox filled up with communications from iBurst all 1.5 meg and climbing, demanding payments from me from 18 months ago. The situation arising due to bad debit order management from iBurst. No apology or even culpability was acknowledged, especially when my statements from them over this period do not reflect any evidence of non-payment. My call to iBurst [ if ever a company should call you ,let me know] resulted in the team leader of the credit control division ,shouting at me, not listening to my details and threatening to terminate my internet service, which happened.
As I am not a contract subscriber, I do have a measure of freedom. Now that my service is cut, I wonder how iBurst will communicate with me, as my log on is my email address…..Duh!
The degraded bandwidth speeds[all day24/7] ,the aggressive shaping ,the lack of customer service, the offer of sorting out my VOIP account problems ,that never materialised ,resulting in me cancelling the option and lack of communication within the company, helped me make a quick decision to terminate my relationship with iBurst.
3hours later I was connected to 3G.
Agents are paid a commission to sign up Customers and iBurst Staff are paid a salary to turn them away, this is called customer service.

 

[The_Unbeliever]

Make sure you have all your payments and invoices lined up, for they shall threaten to take you to court over non-payment...

 

[xhozican]

Thanx

Thank you for the heads up,to clarify it is 3 debit orders from 18 months ago.
At no point was I alerted to non payment or issues surrounding debit order issues.The credit controller informed me she was new,at iBurst and had been employed to sort out bad process within the department.
I am evidently not alone ,I was informed their where many more like me who have been incorrectly billed.
I was also informed that many of the customers ,like me where surprised and angered by the manner in which this is been dealt with,no official communication,just a letter of demand.
The irony is I applied to upgrade my account to more bandwidth,that in itself ate up 2megs of non functional [inactive form feilds] .PDF attachments been sent over and over again.How does one fill in a PDF on-screen and FAX it back ,when the nature of PDF is that it was especially developed to deal with safe legal electronic forms.iBurst should just send a JPEG of the form,making it an instant desktop background.

 

[Raithlin]

Just another reason I manage my payments myself. No debit order, thank you.

Just to clarify, I had a debit order for iBurst, but asked them to remove it a year ago when I switched banks. Haven't had a problem since.

 

[milomak]

ah i was once afflicted by the debit order problem. i too never got any apology for the way the situation was handled. i cancelled them some time back and went with ADSL. However I have just moved and don't know how long it will take to get my line transferred. I am thinking of applying for their service for the month of June and then cancelling immediately (one month's notice). But there is this activation fee they've introduced now