Icasa updates operator network quality metrics

Shouldn't isp's be heavily fined and/or customers credited for outages and slow speeds ?
After all, arent they paying for that service... level?
 
Web page download time5 seconds or less

Are they bevok? This has SO much to do with website bloat, massive images, etc.
And is this for local websites only, or do international sites also fall under this? Coz there are plenty non-za's that take ages to load anything.
 
What about T&C of high demand spectrum auction, does this cancel those user throughput requirements for Mobile Network Operators
 
Stillie said:
This article made me think of something, is it possible to get latency lower than 100ms for EU/USA if there was better cables/routing?
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Cape Town to Miami probably could be sub 100ms with a direct cable between them.
 
911 works perfectly fine in South Africa by the way, it routes it to 112. At least on vodacom it does the last time I had to phone it. Should even work without a sim in the phone
 
ponder said:
Nope. Miami is further than London so not gonna happen.
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Cape Town to Miami can be linked with an almost fully straight cable, Cape Town to London is less direct due needing to go around land, so the actually route distances are closer than you think. London only ends up being ~1000km less in actual.

What worked was more direct routes between Cape Town and these cities and probably isn't economically feasible because these theoretic cables bypass other African countries.
 
Polymathic said:
Cape Town to Miami can be linked with an almost fully straight cable, Cape Town to London is less direct due needing to go around land, so the actually route distances are closer than you think. London only ends up being ~1000km less in actual.

What worked was more direct routes between Cape Town and these cities and probably isn't economically feasible because these theoretic cables bypass other African countries.
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Erm this was calculated using straight line distances, there is no shorter route unless you wanna core through the earth.
 
Anyone know how to go about reporting MTN for failing to meet these targets (or whatever the previous targets were)? Is there an ombudsman or does one report it to ICASA directly?

I live in a very remote area and have had connectivity <30% of the time the whole year. I'd say <50% of the time since the permanent loadshedding started began in June/July last year. Speeds are minimal, and the connection is so unstable it can only hold for a few minutes at a time. If any report from the tower were to be supplied, I know it will confirm this. If you look at their coverage map, the whole area is sold as LTE

They have openly said to me that they will not be fixing it anytime soon as they cannot keep up with the theft of batteries and generators in the more populated areas and those areas need to be addressed first. The said it will be sorted in Feb, then March, and now the ETA is just "2023". All the while I am forced to pay my monthly subscription. I'm not looking for any compensation, but if ICASA tells them they cannot sell internet here unless they meet these requirements, I suspect they'll need to send out a technician this side and address it.

The service is so poor, I'm certain they'll be failing to meet any sort of minimum requirements.
 
Kayoss said:
Anyone know how to go about reporting MTN for failing to meet these targets (or whatever the previous targets were)? Is there an ombudsman or does one report it to ICASA directly?

I live in a very remote area and have had connectivity <30% of the time the whole year. I'd say <50% of the time since the permanent loadshedding started began in June/July last year. Speeds are minimal, and the connection is so unstable it can only hold for a few minutes at a time. If any report from the tower were to be supplied, I know it will confirm this. If you look at their coverage map, the whole area is sold as LTE

They have openly said to me that they will not be fixing it anytime soon as they cannot keep up with the theft of batteries and generators in the more populated areas and those areas need to be addressed first. The said it will be sorted in Feb, then March, and now the ETA is just "2023". All the while I am forced to pay my monthly subscription. I'm not looking for any compensation, but if ICASA tells them they cannot sell internet here unless they meet these requirements, I suspect they'll need to send out a technician this side and address it.

The service is so poor, I'm certain they'll be failing to meet any sort of minimum requirements.
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ICASA tells them they cannot sell internet here unless they meet these requirements, I suspect they'll just stop selling you internet.

FTFY
 
I live right in the city of Gqeberha (Port Elizabeth) and not a day goes by without me losing signal on mobile internet, thus resulting in not being able to connect to MTN. Each time I query the problem, I'm told it's due to load shedding. Last Sunday we had no load shedding. Despite this I was without service for most of Sunday afternoon. Last night I was unable to even stream SAFM just after midnight. Down detector shows regular problems.
 
Oook, I didn't see/read anything about penalties or reimbursement to clients if the ISP fails to meet the regulations. I was with RAIN when they first came out and at first (for about a month) I was getting ~15Mbps download speeds and then their network went down and could not deliver their "Up to..." and was sub 1Mbps for weeks if not months until I gave up on them.

I'm reconsidering going back BUT from past experience I fear to. Any clarity would be welcomed.
 
itareanlnotani said:
ICASA tells them they cannot sell internet here unless they meet these requirements, I suspect they'll just stop selling you internet.

FTFY
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That's fine, but there's a vast area here of at least 1 000km2 (I live in the Kalahari) which they must then remove from their coverage map as they do not offer these services according to ICASA's regulations. It's misleading to claim an area has 3G or 4G coverage when that coverage only exists 30% of the time. They're all about marketing and competing with one another that they cover >90% of SA, etc. yet I can conclusively say that they fail to meet each and every one of those minimum requirements in this area.

In fact, even when the tower is working, there is no signal on the ground. You need to have a signal booster with an antenna 6-8m above ground to pick anything up. This is not something which should be a mandatory requirement so if you walk around in this area with your mobile device there is a literally no signal, ever. Certainly not in the last 5 years. I have spoken with them about changing the angle of their broadcast, which they can adjust remotely, and it has never been addressed. Yet they claim full 4g coverage in the area.
 
Kayoss said:
That's fine, but there's a vast area here of at least 1 000km2 (I live in the Kalahari) which they must then remove from their coverage map as they do not offer these services according to ICASA's regulations. It's misleading to claim an area has 3G or 4G coverage when that coverage only exists 30% of the time. They're all about marketing and competing with one another that they cover >90% of SA, etc. yet I can conclusively say that they fail to meet each and every one of those minimum requirements in this area.

In fact, even when the tower is working, there is no signal on the ground. You need to have a signal booster with an antenna 6-8m above ground to pick anything up. This is not something which should be a mandatory requirement so if you walk around in this area with your mobile device there is a literally no signal, ever. Certainly not in the last 5 years. I have spoken with them about changing the angle of their broadcast, which they can adjust remotely, and it has never been addressed. Yet they claim full 4g coverage in the area.
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Have you made a formal complaint to ICASA? I'd do that.
 
Jan said:
New rules for data speeds in South Africa

Internet service providers in South Africa must provide their customers with average download speeds of at least 5Mbps and average upload speeds of 1.5Mbps.

That is according to the End-User and Subscriber Service Charter Fourth Amendment Regulations, gazetted by the Independent Communications Authority of South Africa (Icasa) on Tuesday, 28 March 2023.
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Good luck rain mobile
 
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