If the computer repair shop will not return your machine?

chrisc

chrisc

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Neighbour took his MacBook to a Mac repairer (not iStore or Digicape) in May in Bellville

The machine was not turning on
The initial fault was diagnosed to be the logic board and an exchange was authorised
When the logic board was replaced (this took 2 weeks) then a short was discovered on the screen
A new screen was supposed to have been fitted

Today is exactly 3 months to the day when the machine was handed in. He has a receipt with the serial number recorded

The repairer provides differing excuses why it is not finished and will not give a final price
He has been to the shop and spoken to a receptionist who will not let him speak to a technician
He was given the email address of the manager. Emails are not replied to

I enquired on his behalf. No-one phoned back as promised

The SAPS tell him that since the machine was handed in willingly and there is no proof of theft, they cannot get involved

The computer is valued at about R20 000

Any suggestions? Not stupid ones please
 
Big, scary looking friends could make a visit. Otherwise could threaten them with theft or social media smearing.

All horrid, but sometimes effective.
 
The CPA applies, stop asking here and let your neighbour get in touch with the Consumer Goods and Services Ombud (CGSO),

http://www.cgso.org.za/

BUT, prior to this, tell your neighbour to communicate this action over to the service provider (the repairer) and see whether they will resolve as they will do their best to avoid the CGSO in accordance with your above description. Once the Ombudsman is involved, the case can't be discussed in public or it will be tainted.
 
:crylaugh: "Stop asking here" - but follow the advice I give here.
 
xrapidx said:
:crylaugh: "Stop asking here" - but follow the advice I give here.
Click to expand...

The CGSO is the entry step in such a matter, this may escalate to the National Consumer Commission (NCC) which may or may not end up with the Tribunal. Once they take note that any details had been discussed and elaborated on in public, case closed.
 
Have you spent any money as yet?

I would suggest that you request the machine to be returned to you in its current state. If necessary, you can then take them to small claims court for any additional problems that arose apart from the logic board. It's quite probable that the additional repair charges may exceed the maximum small claims court would allow for with a unit like that but it would be the easiest and best route to claim something back seeing as that you have all the records of your experience on your side.
 
I think he did ask for it back, but they said it was disassembled
 
Neighbour spent 4 hours at the Small Claims Court. Turns out the SCC has proceeded against this repair shop before and each time they got the repair sorted very quickly after getting a summons
 
if it was a warranty repair then it wouldve been done by Core.

Phone them on 011 535 9000;
Core is the disributors of Apple in SA. They handle the support & repairs for all the resellers.

Or contact Apple directly on 0800444426 and complain about the service. They are slowly moving in and taking over in SA
 
Stormer12 said:
if it was a warranty repair then it wouldve been done by Core.

Phone them on 011 535 9000;
Core is the disributors of Apple in SA. They handle the support & repairs for all the resellers.

Or contact Apple directly on 0800444426 and complain about the service. They are slowly moving in and taking over in SA
Click to expand...

Then it would have gone to iStore or Digicape.

This is a case of choosing the cheap instead of the reputable source and suffering the consequences.
 
SauRoNZA said:
Then it would have gone to iStore or Digicape.

This is a case of choosing the cheap instead of the reputable source and suffering the consequences.
Click to expand...
They are not the only resellers in SA.

Whoever it is; hope your buddy get it resolved
 
Stormer12 said:
They are not the only resellers in SA.

Whoever it is; hope your buddy get it resolved
Click to expand...

No they are not. But Digicape is one of the few official repairers.

Any other shops send it on to Core as you say, unless they are unofficial as I suspect in this case.
 
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