Imaginet HARDCAP 3GIG??

S

silversurfer

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I have a 3gig account with imaginet, and this month... when i hit my 3gig cap... my line became terminated!! i cant connect. phoned them, they told me my line is 'suspended' because i have hit my cap, and their 3gig accounts are hardcap'd.

WTF is going on???

but wait... i can upgrade to a 30gig account untill november... but i must pay an additional R215 activation fee.

according to imaginet all isp's 3gigs accounts are hardcap'd

phoned axxess just now... they told me thats crap... unlimited local.

I needed to RAS into work last night to do some critical stuff... couldnt touch anything.
 
credit to imaginet, after a few phonecalls with their bigger boys, i have been told my account will be reset to a softcap'd account status.

im stunn'd that this is really the way it is going. THIS IS HAPPENING. local caping.
 
Thats why i choose axxess instead of imaginet. I read and re-read their website and saw hardcap and away i went cause even though i tend not to reach cap, hard capping is scary. I just like options when i want/need it.
 
My suggestion is simply to leave Imaginet and never come back. Exploiting the confusion and uncertainty created by Telkom with regards to possible local caps in order to extort more money from their clients is wrong.

While you may have managed to get your account re-enabled I wonder how many people just paid the extra out of ignorance.
 
Actually only the ADSL Basic, ADSL Lite and ADSL Micro packages were ever hard-capped.

The other accounts are only soft-capped (restricted international traffic). Wonder why the website hasn't been updated.
 
Here we go again. This is yet another case of misinformation provided by our friends at Telkom. We (Imaginet) were explicitly told that our ADSL accounts must be hard capped, and that if any of our customers exceeded their caps, we'd have to pay for an extra account. After reading the posts here, I decided to dig a bit deeper. Unfortunately, I'm still I'm getting mixed messages.

Whatever. I've decided to do away with all hard caps, regardless of the consequences. If we get stuck paying for a few extra accounts, then so be it.

Silversurfer,

Thanks for bringing the whole issue to our attention. I apologise on behalf of my staff for the confusion. They were doing what they thought they must, based on the information we had at the time.

pookfuzz,

I can understand how you might perceive this as exploitation, but I guarantee you that isn't the case. Yes, there's been a lot of confusion and uncertainty generated by Telkom, and we've suffered from it as much as everyone else. They say one thing to one ISP and another thing to another ISP. It's very frustrating for us as well as everyone else. Please don't jump to conclusions, though. That sort of negativity doesn't help the situation. Only one company benefits from having us go at each other's throats... need I mention the T word?

Darren
 
Darren_M said:
Here we go again. This is yet another case of misinformation provided by our friends at Telkom. We (Imaginet) were explicitly told that our ADSL accounts must be hard capped, and that if any of our customers exceeded their caps, we'd have to pay for an extra account. After reading the posts here, I decided to dig a bit deeper. Unfortunately, I'm still I'm getting mixed messages.

Whatever. I've decided to do away with all hard caps, regardless of the consequences. If we get stuck paying for a few extra accounts, then so be it.

Silversurfer,

Thanks for bringing the whole issue to our attention. I apologise on behalf of my staff for the confusion. They were doing what they thought they must, based on the information we had at the time.


Darren
Click to expand...

Hi Darren,

Thanks for the response. I sent you a PM yesterday. Can you let me know how this coming month will go? Thanks
 
It is refreshing to see that some ISP's are willing to listen to their customers complaints and act thereon without a huge amount of fuss and bad vibes.

It would be great if more telecommunications companies and ISP's took a similar and more hands-on stance with regards to queries and complaints.
 
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