imessage activation on Vodacom

[damian24]

Hi,

Hoping for a little help here...

Vodacom prepaid number with voLTE and voWifi (not turned on), have enough credit.

I'm trying to turn on imessage and I keep getting a message from +44778620504 saying "Failed to send to the 44778620504", the call centre does have a clue and asked me the check my SMSC - to which I say iphone, duh?

anyone know what's going on here?

D

 

[Asgard85]

OMG me too. Following.

 

[Karel11]

I have the same issue since upgrading to an iPhone 12 Pro last week. Driving me mad! Any solution found yet?

 

[damian24]

Vodacom insists it Apples fault (call centre agent wouldn't listen to reason!) - even though I can activate imessage on the same phone with an MTN or CellC sim...

I'm being escalated through the Apple hierarchy and will feedback a resolution...

 

[damian24]

Apple has confirmed the problem (and that it appears to be localised to Vodacom) , they are generating additional logging from my device - what really really bugs me is that Vodacom refused to give me the carrier case ID and Apple recons they should have.

In any case they're on the 'case'.

D

 

[damian24]

Fixed... by Vodacom... Eventually

 

[Karel11]

Fixed... by Vodacom... Eventually

How did you manage to get them to fix it?!! In my case Vodacom also insisted that it is Apple’s fault and just proceeded to close the ticket.

 

[damian24]

How did you manage to get them to fix it?!! In my case Vodacom also insisted that it is Apple’s fault and just proceeded to close the ticket.

After I told them that Apple 3 level engineering told me that it is the carrier and Vodacom had better provide the evidence of a carrier service request number - because apple knows nothing about it.

What really bugs me is that I'm not a telecoms specialist but that it was pretty obvious that it was a problem between two SMSC's - Naturally the consult pretty much told me that I didn't really understand what I was talking about and proceeded to give me a bullsling story about how SMSC's work (all of it absolute carp)

Honestly cannot tell you if it was my comms or they were just having thousands of calls about it from other clients...

D