Incomplete Portout to MTN

[Xiphan]

Hey guys,

Does anyone know who I can contact to get help with an incomplete port to MTN? I tried porting to MTN around this time last month but the port never went through successfully. After two failed attempts I was told to contact Vodacom's port department and ask them to release my number. I did that and eventually I was able to get them to release my number, but when I went back to MTN and asked them to try again, the port failed. Upon further investigation Vodacom discovered that because I was on contract I had been moved to some new system and would have to be moved back to their old system so I could be ported out, well eventually that was done but now MTN still gets the same technical error when they try to process the port.

I have gone in to a Vodacom Customer service centre where they confirmed that my number has been deleted on both their new and old systems and the onus now lies with MTN to complete the port. Is there any hope for me to recover my number and get ported?

Interestingly enough I can still call the Vodacom number switching service (082 129 9326) from my Vodacom SIM card but all other features (receiving or making calls and SMSes) have stopped working? Does that mean that to some extent I still exist on the Vodacom network and is thus the reason why I cannot port to MTN?

 

[raind33r]

Uhm ya, that should tell you something about the network you're trying to port to

Enjoy the pain and frustration that is eMpTyN

 

[Xiphan]

I finally got this BS sorted out! It turns out my number had been successfully ported yet Vodacom was also still holding on to it as well, and this is where all confusion stemmed from. So when Vodacom did finally delete my number from all their systems I thought I still needed to try and do a port out but this gave an error as the number had already been ported.

Contrary to what raind33r says above I actually received some helpful service from MTN last week when I emailed their customer care centre. Even more impressive is they responded on the same day informing me that my number had been successfully ported and that I just needed to do a SIM swap because I had thrown away the SIM card my number had been ported to. Luckily the CSR at the MTN Store I went to did this for me for free when I explained what had happened and showed him the email conversation I had with MTN Customer Care.