Incorrect billing

Y

Yats

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I was migrated to the Wireless 2 package on 7 December. After playing LOTS of COD MP, I was running low on data so decided to buy some more seeing as a gig was now cheaper at R69 instead of the previous ripoff of R199. After buying the extra data last week, I continued playing without any issues.

However, today i see that my debit order for the month was actually R398 (ie 2xR198) instead of R267 (R198+R69)! I guess the migrations haven't as yet been put through to the accounts department. Has anyone else been robbed? I've sent a query through the website but not holding thumbs, especially regarding the 'wonderful' service record.
 
They haven't implemented the cheaper boosters yet. They said they'd do it sometime first week of January.
 
I bought an extra GB at the end of December.

I bought it with my credit card, and the credit card details are correct.

iBurst charged me R69 on the Wireless 2 package.
 
PeterCH said:
They haven't implemented the cheaper boosters yet. They said they'd do it sometime first week of January.
Click to expand...

Thats interesting seeing as the Bandwidth Booster page quoted the data at R69 per gig. I think that would be false advertising if they charged the old price
 
Yats said:
Thats interesting seeing as the Bandwidth Booster page quoted the data at R69 per gig. I think that would be false advertising if they charged the old price
Click to expand...

Oh, I assumed that there is no price shown at time of purchase. MWEB still has the old prices even thought I now have the new b/w allocation.
 
Gcebile, I sent you a mail yesterday on this. Please let me know if you've received it yet. I haven't heard from helpdesk yet since I sent them a query. But with the current service levels, I probably shouldn't have expected one!
 
Also had the incorrect debit for this month. I emailed accounts, they emailed me back with the following:

Dear Jerry

Thank you for contacting us again ,please be advise that we will pass a bulk credit note ,the reference number is 001- 00-xxxxxxx

Kind regards


So I think everyone that's been overcharged will get a refund.
 
Who did you email? Have got no response from them as yet
 
Phone the accounts department (0877 22 99 99, use a landline if possible). Who ever answers, ask to speak to a senior accountant. Tell them your story, but make sure to get their email address (and get it spelled out for you). Then email them, referring to your conversation, supplying your account details, etc. Also ask them to confirm your email. At least you have it all in writing then.
If nothing gets done, re-send your email. (again & again if necessary).
If all else fails, you can always cc your emails to Jannie.

This is waaaay cheaper than phoning them all the time, hanging on, getting cut off, etc.
This has been working for me since 2005, and especially well when Thami started getting the cc's.
 
Let me share my fighting story with you all.
I signed a 24-month contract with iburst in August 2007.
As you know, this sort of contract includes a free modem, however, they still charged me around R.2700 for the modem in the next month. Then I began "fighting" with them for that "stolen" money. After fighting for 3 months, they finally agreed to refund me R.2200, but kept silent on the unbalanced R.500. Realizing their service quality, I told myself to let that R.500 go and regain a peaceful life.
I am quite regretting not turning to other ISPs while the contract was expiring in August 2009. Maybe it is about time to give it a second thought.
 
I cannot believe the current billing mess with iBurst. It appears totally out of control with them stealing money from 1000's of people.
Their help desk is totally useless, surely someone here as a telephone number for Jannie or his direct email???
It just boggles the mind that a) he isnt aware of such a huge problem in his company b) if he is then why hasnt a press release been issued??? c) that such an incompetent Service Centre Manager still has a job
They have double debited me and surely its just a simple matter of crediting the incorrect amount back to me.

We all need to rally together and do something about this
 
Another interesting story is about my friend. He started a fight with iburst in 2006, but still hasn't got his R.1200 back. A few days ago, he told me that he had been entirely defeated and decided to raise a white flag.
 
Yats,
Sorry but I'm not monitoring Gcebile email. Can PM me your contact and account details and I'll escalate the issue for you.
 
iBurst Billing

iBurst must have some serious issue with their accounts. I spend 55min trying to get thru via phone.........no answer, just the same old message playing over and over.

My bank acc was "robbed" of R1126.75, my contract amount is R220.00 - I've done the mail thing, tried phoning - both delivered no results!! Now I've pm'ed the iBurst rep on here to see if he can assist.................the only other option I can think of would be to try phone my bank to reverse the amount - but that opens a whole new can of worms!!!

I am :mad:Extremely frustrated at the moment!!!!!
 
iBurst said:
Yats,
Sorry but I'm not monitoring Gcebile email. Can PM me your contact and account details and I'll escalate the issue for you.
Click to expand...


Ronald,
what is the use of you escalating issues, surely your service centre just needs to do their jobs. I was overbilled in November and after numerous emails and phone calls still nothing has been done. Do you consider that good service?
I have been told all the lies in the book short of the cheque is in the mail.

When I ask to speak to a manager your call centre agent refuses, is that good customer service?
I have had enough I would like the contact details for a desicion maker as I want my money back
 
NWI,
Apologies for your poor experience. Please PM your contact and account details and I'll have someone phone you.
 
Got a call from iBurst explaining my billing query. According to them, I was for charged the new pricing for the monthly sub, but the data I was charged for was for data I bought in November. I'm not 100% convinced because I'm sure i've been charged in the same month when I have boosted previously. And if it was the case, shouldn't I have been billed R397 instead of R398? However, I'll accept that for now. But there'll be hell to pay if the data I bought in December is not priced at the new level.
 
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