Incorrect name on call id

Eniigma

Eniigma

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I have a customer, lets call them Pete's Pasta who have been in business for almost 50 years and had the same phone number for at least the last 30 years. They've ported in through a bunch of providers and it's currently with either MTN or Nashua through another reseller.

When I receive a call from them, instead of coming up on my phone (NO TRUECALLER involvement) it comes up as Bob's Bits instead of Pete's Pasta.

How do I go about having this changed, there has to be a way.

True caller is not in use. I don't have it on my phone. It happens when they call me (on MTN) and it happens when they call plenty of other people.
Another of their lines theyv'e had for over 20 years comes up as Penny's Property (Penny's Property is a company they established that holds the title to the property they've been in since the early 80'sm but the company exists on paper only and doesn't do anything )

I contacted the company we did the deal with and they've said it can't be changed but there has to be a way to do so.

Does anyone have any idea how I can get this stuff changed?


Obviously all company names are totally fake and changed to protect the id.
 
If it's coming up on your phone as that, your phone is doing the translation from number to name somehow

If it's not Truecaller, it's whatever service your phone uses - Samsung has one that they use for sure, though the name escapes me. Other manufacturers will use other providers.

These are driven by stealing people's contact lists and uploading them to the provider's servers, so if enough people fix the entry in their contact list, it will update on the server side. I'm sure services have some kind of option where you can remove your number from their database, or correct it - But you will likely need to do that with all of them.
 
Eniigma said:
I have a customer, lets call them Pete's Pasta who have been in business for almost 50 years and had the same phone number for at least the last 30 years. They've ported in through a bunch of providers and it's currently with either MTN or Nashua through another reseller.

When I receive a call from them, instead of coming up on my phone (NO TRUECALLER involvement) it comes up as Bob's Bits instead of Pete's Pasta.

How do I go about having this changed, there has to be a way.

True caller is not in use. I don't have it on my phone. It happens when they call me (on MTN) and it happens when they call plenty of other people.
Another of their lines theyv'e had for over 20 years comes up as Penny's Property (Penny's Property is a company they established that holds the title to the property they've been in since the early 80'sm but the company exists on paper only and doesn't do anything )

I contacted the company we did the deal with and they've said it can't be changed but there has to be a way to do so.

Does anyone have any idea how I can get this stuff changed?


Obviously all company names are totally fake and changed to protect the id.
Click to expand...
Save this number as a contact on your phone.

If you really want to fix it then download truecaller and suggest a new name for the number.
Then get a bunch of other people to suggest the same name...
 
Eniigma said:
I have a customer, lets call them Pete's Pasta who have been in business for almost 50 years and had the same phone number for at least the last 30 years. They've ported in through a bunch of providers and it's currently with either MTN or Nashua through another reseller.

When I receive a call from them, instead of coming up on my phone (NO TRUECALLER involvement) it comes up as Bob's Bits instead of Pete's Pasta.

How do I go about having this changed, there has to be a way.

True caller is not in use. I don't have it on my phone. It happens when they call me (on MTN) and it happens when they call plenty of other people.
Another of their lines theyv'e had for over 20 years comes up as Penny's Property (Penny's Property is a company they established that holds the title to the property they've been in since the early 80'sm but the company exists on paper only and doesn't do anything )

I contacted the company we did the deal with and they've said it can't be changed but there has to be a way to do so.

Does anyone have any idea how I can get this stuff changed?


Obviously all company names are totally fake and changed to protect the id.
Click to expand...

It's the truecaller like thing built into your and other people phones, had the local vet show up as an attorney by Samsung Hiya when I was phoned.
 
As above fix the contact on your phone first as a start.

Then install Truecaller and fix it there too.
 
I should have clarified one other thing. I don't need it saved correctly on my phone, I know that will solve it for me.

The problem is they are getting customers questioning it, so I'm trying to fix it for everyone.

Anyway as I mentioned in the edit, I've logged it Hiya. Not holding my breath, but as they pay me, I have to try.
 
You need to install Truecaller, then save the contact on your phones contacts. Truecaller will then update their database based on yours. If enough people make the same change then Truecaller will accept the update. Also in Truecaller you can fix a business name when you receive a call from them.

They have on option in your call history "Did we show the right name?" you click No and then fix it. That only shows up if you havnt got a contact record for them on your phone.
 
None of the comments here take into account your possible platform. Most replies assume this is just a mobile handset lookup or an app issue, but your detail about MTN, Nashua, and a reseller points to something else.


With MTN or Nashua via a reseller, the most likely cause is that the reseller’s voice platform is injecting the wrong caller name in the signaling. In other words, the number is correct, but a display name is being sent alongside it and that name is incorrectly set to an old company or a default trunk label. This typically happens on a hosted PBX, softswitch, or SBC acting as a back to back user agent where the caller ID name can be set at tenant, trunk, outbound route, or extension level.The reseller platform is probably injecting a wrong caller name in the SIP identity, usually the display name in the From header or in P Asserted Identity or Remote Party ID, and the terminating side is trusting that name instead of doing its own lookup.


The fix is not on your phone. The number owner needs to log it with the reseller and ask them to correct the outbound CLI display name for that number and to check the SIP From display name and related headers such as P Asserted Identity or Remote Party ID. If the reseller claims it cannot be changed, ask them to confirm whether they are injecting a name at trunk level and whether they can disable name injection and present only the number.

If you do not want to spend time going back and forth with providers, you are welcome to contact us (www.telecomsolutions.co.za) We support business clients only. The advice above is free, but for us to intervene and resolve it for you, there is a cost attached.
 
OP, if your phone is using the Google Phone dialer, I'm sure it pulls that info off of google/google maps.

Have you checked his business in google to see if it's right?
 
Nerfherder said:
Save this number as a contact on your phone.

If you really want to fix it then download truecaller and suggest a new name for the number.
Then get a bunch of other people to suggest the same name...
Click to expand...
Does not work, I have 'suggested' updates for my own details and it never gets updated - been years.
 
Try updating the company details on all of the search engines like google, apple,bing, duckduck go etc
 
Another thing to consider is are they using a cellular call router if they have a switchboard? If so are these sims in the call router, as they might just be using the next available sim to dial out hence coming through as their different business numbers
 
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