Incredible not doing my credit

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vinnyza

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Hi all

Not a regular forum user but hoping I can find some light at the end of the tunnel here. I did a purchase on incredible on 18th March, and then they did their "oops" email. Since then I have been struggling to get my credit from them. I tried emailing more than one source, I tried social media like twitter but they just blocked me when I started querying there. Is anyone else in the predicament or maybe can offer me another avenue to follow. Thanks in advance.
 
I had a similar experience. Luckily the amount owed to me was paid back fairly quickly. The person that I dealt with was Baleseng Tlhapane, try contacting this person with this e-mail address [email protected] and also provide your order number.
 
Thank you for your responses. I have about 4 buddies in the same predicament. Will try this email, as the one given to us was [email protected]. Can't believe they would just ignore or worse block someone who is querying a refund. Appreciate the help!
 
I did not think the prices were mistakes, example ps4 controller V1 for R600, and xbox live 12 month for R500. To me personally that just seemed like sale items as they had gaming sale.

PS> They still sending emails about them being able to deliver "essential" items such as cellphones etc so they should have been able to process my refund which is now over a month
 
I also purchased 2 items under the gaming sale. The image also had special online order only. So it wasnt a pricing error it seems but they still cancelled. Got my refunds back about 2 days after the email came.

One was on Friday last week and one was on Monday this week. Strangely both days were public holidays
 
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