Since November last year I have had the persistent issue of when I am trying to make calls, I get an insufficient airtime message, even though I have enough airtime on my phone. The only way I am able to make calls is when I load a voice bundle.
It all started when we were on holiday in November last year. I put my call forwarding on to divert calls to my colleagues phone, when we returned back from holiday, I turned call forwarding off, and since then I have been getting this message.
I have contacted customer care multiple times, and they advised me to turn my phone off for 5 minutes, and then turn it back on again. This did not solve the problem.
They have now escalated it to the technical team, and I was told they will respond in 72 hours.
Has anyone else experienced this issue? What did you do to solve it?
It all started when we were on holiday in November last year. I put my call forwarding on to divert calls to my colleagues phone, when we returned back from holiday, I turned call forwarding off, and since then I have been getting this message.
I have contacted customer care multiple times, and they advised me to turn my phone off for 5 minutes, and then turn it back on again. This did not solve the problem.
They have now escalated it to the technical team, and I was told they will respond in 72 hours.
Has anyone else experienced this issue? What did you do to solve it?
