Intelligence Is Coming

[Huawei]

The first "Intelligent Phone" will officially launch in South Africa on 6 November 2017.
The launch event will be live streamed on our youtube channel. Stay tuned to this thread for more details and join us in welcoming the Mate 10 Series to South Africa.
#Huaweimate10 #Intelligenceiscoming
[video=youtube_share;dtckG3IvXO8]https://youtu.be/dtckG3IvXO8[/video]

 

[SlinkyMike]

That's great, btw: I'm having some issues with your customer service in Cape Town, over 2 months waiting for a screen replacement, can we talk about that please?

 

[Glue]

That's great, btw: I'm having some issues with your customer service in Cape Town, over 2 months waiting for a screen replacement, can we talk about that please?

Not very intelligent from them!!

 

[Hosehead]

New Huawei boutique store opening shortly next to istore in Somerset Mall.
Might be some competent staff unlike the neighbours...

 

[Rickster]

Awesome, possible or recommended prepaid price?

 

[AstroTurf]

Does it have decent glass that does not crack if you look at it for too long?

 

[Jet-Fighter7700]

Does it have decent glass that does not crack if you look at it for too long?

probably not, as besides batteries, glass is the next money maker for cellphone companies.

 

[AstroTurf]

probably not, as besides batteries, glass is the next money maker for cellphone companies.

yea just asking cause I don't think I have seen a Huawei that is older than 2 months without a cracked screen...

 

[Huawei]

Dear SlinkyMike
We sincerely apologize for your poor service experience. Please refer to the direct message we have sent you to have the matter resolved.

Regards
Huawei

That's great, btw: I'm having some issues with your customer service in Cape Town, over 2 months waiting for a screen replacement, can we talk about that please?

 

[Huawei]

Dear Valued Customer

Thank you for your interest. Local Pricing will be announced on 6 November 2017 as it varies by operator. However as an indication the Mate 10 pro would be in the R17200 -R18499 price range.

Regards
Huawei

Awesome, possible or recommended prepaid price?

 

[Sumen]

 

[Jet-Fighter7700]

yea just asking cause I don't think I have seen a Huawei that is older than 2 months without a cracked screen...

the companies have to make their money somehow,

so if they make the screen break easily, they make money, if they make the housing with a non removable battery,
and it wears out, as that is how batteries are these days,

they make money,

increasingly they have to find new ways of making money from the phone, buggy software,breakable components anything to make a buck.

 

[Huawei]

Dear Valued Customer

We welcome your comments as a means to continuosly improve on our product offering and service to our customers.

Huawei flagship devices features Corning Gorilla glass for durability, however as an added service offering on flagship models we offer Huawei select, providing customers with free screen replacements during the warranty period. We would be glad to share details of this free service to you should you require.

Regards
Huawei

the companies have to make their money somehow,

so if they make the screen break easily, they make money, if they make the housing with a non removable battery,
and it wears out, as that is how batteries are these days,

they make money,

increasingly they have to find new ways of making money from the phone, buggy software,breakable components anything to make a buck.

 

[SlinkyMike]

Dear SlinkyMike
We sincerely apologize for your poor service experience. Please refer to the direct message we have sent you to have the matter resolved.

Regards
Huawei

Thanks I have done so. I'll update here so that others can track the progress.

FYI: my Mate 9 is a great phone. excellent battery and no issues with the glass.

 

[Park@82]

yea just asking cause I don't think I have seen a Huawei that is older than 2 months without a cracked screen...

How many have you seen? I know a few people with Huawei phones, none has cracked screens.

 

[RedViking]

I've heard good things about Huawei. They just became to expensive like most brands when they become popular. I will stick to Xiaomi for now.

 

[Park@82]

Hey Huawei rep, does the Mate 10 come with any accidental damage warranty like Huawei Select?

 

[AstroTurf]

How many have you seen? I know a few people with Huawei phones, none has cracked screens.

8 or 9 but if free screen repairs is a thing it's not really relevant

 

[Huawei]

Hey Huawei rep, does the Mate 10 come with any accidental damage warranty like Huawei Select?

Hi Park@82
The Mate 10 series will have Huawei Select and Huawei VIP Service ( Free collection and delivery and dedicated VIP contact centre). Details on the types of cover offered will be announced at launch on 6 November. Please stay tuned for further info.

Regards
Huawei

 

[Park@82]

Hi Park@82
The Mate 10 series will have Huawei Select and Huawei VIP Service ( Free collection and delivery and dedicated VIP contact centre). Details on the types of cover offered will be announced at launch on 6 November. Please stay tuned for further info.

Regards
Huawei

Please also publish the details on your website. I could find no info about the accidental warranty on the Mate 9 and when I emaild your support they didn't seem to have the correct info either.