Interesting 375 375 stats

[Prof.Merlin]

I just called the dsl 375 375 call centre and asked them how many people are in their call centre, he said between 300 and 400.

I then asked him how many times a day he answers the phone, he said about 50.

So if you take it at 300 people each answering the phone at 50 times a day...that is...15 000 calls a day.

Lets say only half is new faults, thats 7500 a day. Lets even say 5000. That cones to 150 000 faults a month. There is say 500 000 ppl with dsl.

So on average, every 3 months, one persons line breaks...?

Could this info be correct?

 

[Keeper]

sometimes people phone in just to tell telkom about their great service - not all are repairs, so no.

 

[Thestealth]

sometimes people phone in just to tell telkom about their great service - not all are repairs, so no.

Agreed Keeper. That's probably what the majority of their calls are about

 

[Prof.Merlin]

lol you guys gotta be sarcastic there...

who would spend 20 minutes on the line to tell them about their good(lol) service?

 

[hoegh]

lol you guys gotta be sarcastic there...

who would spend 20 minutes on the line to tell them about their good(lol) service?

people who havelost their minds and have a secret desire to bomb the call centre, they probably start tracing the call as soon as they hear a compliment so they can pin point potential safety threats

 

[lilGr]

I phone to try pickup telkom woman so I could reap the benefits

 

[Weasley]

lol

 

[rrh]

I have had a problem [downloading] for over a month.

I receive - generally in short order - three SMS's from Telkom: 'we've logged the problem', 'we are fixing the problem', and 'we have fixed (and closed) the problem'.

Unfortunately a five-minute check normally proves the last to be wrong: I still get < 40/kb download speeds (sometimes less than 20/kb) on a 4Mb line.

And once the 'we have fixed the problem' SMS is sent that's it: it doesn't appear to be possible to reverse the closure.

So, thus far I have logged the problem three [maybe four] times, including lodging a complaint with a Telkom supervisor ...

My guess is that there aren't that many new faults: just the same 1000 that others like myself re-lodge on a weekly basis.

 

[Just_Ice]

Anyone noticed how inaccurate their time estimation system is?
Sometimes it says your call will be answered in 30 minutes and then you only wait 15, while other times you should supposedly wait 5 minutes and it ends up being 20. I reckon that your calculation could be correct Ultra... although the call centre handles many many things! Just listen to the options when you call.

 

[HavocXphere]

300 and 400.

Maybe the entire telkom call center...but not just the dsl dsl.

 

[Claymore]

So on average, every 3 months, one persons line breaks...?

Could this info be correct?

Sounds right to me...I log a call roughly once every three months.