Intermittend 5G connection

[Albertdup]

Hi

Since yesterday around 13:00 I have had intermittent Internet. Some times the sim shows no connection and are unable to connect to any towers. I have a number of towers close to me and it seems to be jumping between towers in general and not stay connected to the one closest to me. I am based in Mountain View 5G R 999 package.

Regards
Albert

 

[rain_mobile]

Hi @Albertdup

May you please provide me with your email address via PM, and ill check what might be the issue

 

[Albertdup]

I still have this problem in fact it’s worse now. No connection for hours on end. Using my phone because the 5G rain connection is dead

 

[Albertdup]

 

[rain_mobile]

Hi @Albertdup

I have sent you a PM

 

[Albertdup]

Now connecting to a 4G tower far away. No 5G connections at all. There is something wrong with the towers near me or some config changed with your latest maintenance 2 days ago. I changed nothing on my router that was working 100%

 

[rain_mobile]

Now connecting to a 4G tower far away. No 5G connections at all. There is something wrong with the towers near me or some config changed with your latest maintenance 2 days ago. I changed nothing on my router that was working 100%

Hi @Albertdup

I will check with the networks engineers what might be the issue

 

[Albertdup]

Ok for a couple of days I was back on 5G but since this morning stuck on 4G again.

 

[rain_mobile]

Ok for a couple of days I was back on 5G but since this morning stuck on 4G again.

Hi @Albertdup

Apologies about that. I will check what might be the cause

 

[Albertdup]

I noticed that I lose 5G every time they work on fibre cables not far from me where I stay. They have been working on the cables for 2 days now.