Intermittent Packet Loss

D

dgerber

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Hi all

I have been experiencing very intermittent packet loss throughout the day since about a week ago. It is difficult to pinpoint the problem as it happens at random times but I picked it up during online gaming (Assetto Corsa Competizione) where I get disconnected from the server and then realised that this must be why my Microsoft Teams sessions also freeze every now and then.

As mentioned very intermittent but quite frustrating when you are 40 minutes into a 90 minute race only to be disconnected. On day to day internet use, Netflix etc you dont really notice it obviously, but connection orientated apps you do.

Ticket logged with CISP on Thursday 25 June and as of this morning it was not even acknowledged by a technical support agent yet - called and was informed they will "start looking into it". Not great service if you ask me.

Interestingly my friend who also played on the same server on the same evening (also with CISP) also had a disconnect. Could it be a core network issue?

I am based in the south of Joburg and my friend is in Fourways.

Anyone else been seeing this?

Ticket: #COOL-20200625-461114

Cheers
Douw
 
Hi Douw, which fibre provider are you and your friend on?
 
We think we know what was causing this and should be resolved.
 
Douw, I'm down in Cape Town, and on the same SIM, and have the SAME **** via Frogfoot and Webafrica.. So about to take my bsuiness elsewhere, also have no response from my ISP etc.. so would be interested to know what it is, and what the answer is..

Alan
 
Got disconnected after 11 hours in this past weekend's Silverstone 12 hours! So, seriously peed off.. Pls let me know what the feedback is so I can try get someone down here to sort out the same issue..
 
dgerber said:
He is also with CISP - will you guys update the ticket pls with the details of what you think it was :-) Thanks!!!
Click to expand...
No which fibre provider, SADV Vumatel etc :)
 
kombi-man said:
Got disconnected after 11 hours in this past weekend's Silverstone 12 hours! So, seriously peed off.. Pls let me know what the feedback is so I can try get someone down here to sort out the same issue..
Click to expand...
Will do - 11/12 hours - I would just start drinking :cool:
 
dgerber said:
I dont think I mentioned - the server we connect to is hosted in the Hetzner DC in JHB.
Click to expand...
We peer with Hetzner nationally at every peering point, so that shouldn't matter too much. I believe it was a flapping route on the path to NAP. Have you had any issues since the change yesterday?
 
Good evening

Yes the same issue occured this evening at around 17:25.

Here is my WinMTR - Host 8.8.8.8 - ran it for almost 24 hours - seems like hop no 3 is where the issue lies with 10% loss.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 1 | 31394 | 31122 | 0 | 0 | 4 | 0 |
| n9vl-cust.coolideas.co.za - 1 | 32378 | 32365 | 1 | 6 | 380 | 2 |
| uo1-cust.coolideas.co.za - 10 | 23399 | 21128 | 2 | 6 | 294 | 7 |
| uzm-cust.coolideas.co.za - 1 | 32389 | 32376 | 0 | 1 | 121 | 1 |
| 100.99.0.179 - 1 | 32342 | 32317 | 0 | 1 | 226 | 1 |
| 100.99.0.180 - 2 | 30332 | 29794 | 0 | 1 | 133 | 1 |
| google.jinx.net.za - 3 | 30067 | 29463 | 0 | 2 | 178 | 1 |
| 74.125.245.193 - 3 | 29812 | 29144 | 0 | 1 | 170 | 1 |
| 172.253.65.249 - 3 | 29819 | 29153 | 1 | 2 | 154 | 2 |
| dns.google - 3 | 29887 | 29238 | 1 | 1 | 146 | 2 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
dgerber said:
Good evening

Yes the same issue occured this evening at around 17:25.

Here is my WinMTR - Host 8.8.8.8 - ran it for almost 24 hours - seems like hop no 3 is where the issue lies with 10% loss.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 1 | 31394 | 31122 | 0 | 0 | 4 | 0 |
| n9vl-cust.coolideas.co.za - 1 | 32378 | 32365 | 1 | 6 | 380 | 2 |
| uo1-cust.coolideas.co.za - 10 | 23399 | 21128 | 2 | 6 | 294 | 7 |
| uzm-cust.coolideas.co.za - 1 | 32389 | 32376 | 0 | 1 | 121 | 1 |
| 100.99.0.179 - 1 | 32342 | 32317 | 0 | 1 | 226 | 1 |
| 100.99.0.180 - 2 | 30332 | 29794 | 0 | 1 | 133 | 1 |
| google.jinx.net.za - 3 | 30067 | 29463 | 0 | 2 | 178 | 1 |
| 74.125.245.193 - 3 | 29812 | 29144 | 0 | 1 | 170 | 1 |
| 172.253.65.249 - 3 | 29819 | 29153 | 1 | 2 | 154 | 2 |
| dns.google - 3 | 29887 | 29238 | 1 | 1 | 146 | 2 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...
Not really so loss along a path doesn't matter u less it compounds, it looks like there is 1% loss on your line to start with.

We are making a change tomorrow morning on the routes between Parklands and Teraco. So let me know from then.
 
Last edited:
PBCool said:
Not really so loss along a path doesn't matter u less it compounds, it looks like there is 1% loss on your line to start with.

We are making a change tomorrow morning on the routes between Parklands and Teraco. So let me know from then.
Click to expand...
Cool - Thanks!!! Will let you know.
 
Have been monitoring and things do seem to be better. I will continue to monitor. My race is tonight if I dont have any disconnects I will close the ticket tomorrow.

Thanks for the assistance @PBCool
 
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