International Sites - Not loading

[Neotel]

We have had some suggestions as to how best to inform our NeoConnect customers of down time (scheduled or otherwise), and will implementing something shortly.

Also, note that, although we cannot comment on the status of other international circuits, problems on SAT-3/SAFE can obviously affect multiple operators. We are improving the resilience of our international transit with multiple routes. Friday night's brief interruption was part of our reconfiguration to address the earlier problem, and this kind of interruption will be announced in future.

As a country, our reliance on SAT-3/SAFE will only really reduce once SEACOM is live, in mid-2009.

 

[newklear]

We have had some suggestions as to how best to inform our NeoConnect customers of down time (scheduled or otherwise), and will implementing something shortly.

Also, note that, although we cannot comment on the status of other international circuits, problems on SAT-3/SAFE can obviously affect multiple operators. We are improving the resilience of our international transit with multiple routes. Friday night's brief interruption was part of our reconfiguration to address the earlier problem, and this kind of interruption will be announced in future.

As a country, our reliance on SAT-3/SAFE will only really reduce once SEACOM is live, in mid-2009.

The Problem isn't exactly fixed, since Friday's problem both International and Local sites do not load at random times. Also on a few occassions no data transfer for periods up to 2 hours and Signal strength is not as good as it was prior to Friday - I have also reported that to the call centre.