International Sites - Not loading

R

RichardG

Honorary Master
Joined
Apr 6, 2005
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Location
Johannesburg/Jozzi South Africa
Anyone else experience the same problem, after they have done port forwarding
I am having problems to view sites hosted overseas.
Everything locally loads..

Neotel do not CAP YOU as far as I know.
 
Last edited:
Are you capped? :D ;) :p

I can't help man, I don't have neotel.
 
Yup. International is completely Dead for me here on Neotel.
 
Can confirm we're having the same issues. International connectivity is MIA.
 
back up

seems to be back up now....

Is Neotel generally flakey?

thanks.
 
I only use Neotel at home, I'm at the office now so will have to see when I get home. I hope it's up and running by that time or else I will be seriously :sick:

B.
 
A circuit carrying our international IP traffic was disconnected today at around 12:30, and was only restored shortly after 15:00. We will shortly be migrating this particular route to multiple, more resilient circuits, and do not expect to experience such problems in future. Neotel apologises to all customers who were affected by this interruption.

Customers who contacted the Neotel call centre were told of the problem, but please let us know if you feel we should have a more proactive mechanism for advising customers in such cases.
 
Maybe as an idea, have a site where customers can login to that will show network faults etc etc?
 
If you are aware of these disconnects beforehand why not send an email or even an sms to the device informing us of the expected down time and duration.

If you are not aware of the fault until it occurs it would still be nice to receive an sms explaining the problem as soon as possible rather than having to call the call centre. Unfortunately some of us rely on neotel for internet and wouldn't be able to get onto the internet to check a fault report website should the internet itself be down (a common occurance of late).
 
Dont think this problem is related to Neotel alone. Yesterday one of our neighbours called me over for help because their internet was slow and could not access certain websites.

I checked it out and everything was ok with the modem and PC. I could access local sites but international took forever or did not load at all.

This is with a telkom account.
 
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