Internet access on Rain

[MissesAvo]

Can someone please assist me. We received our Rain 5G router on Wednesday and have been searching for signal for 3 days now. We only get a 4G light and the activation website says we have excellent signal but we get no download speed and it keeps on saying we have no Internet access. Is there something we can do from our side? We have been everywhere around the house and even on the roof with no success. Please help. Thank you

 

[Nqindi]

What 5G speed are you getting

 

[MissesAvo]

What 5G speed are you getting

I'm not getting any speed at all. Not on 4G or 5G. It tells me in certain spots that I have excellent signal but there is no speed.

 

[Scorpion101]

I'm not getting any speed at all. Not on 4G or 5G. It tells me in certain spots that I have excellent signal but there is no speed.

Hi I believe you might have to activate the SIM card first. Connect to the 5G router via the Ethernet cable provided and log into the router ( 192.168.8.1 ). Once in there use the optimization feature to identify the possible direction and location of the nearest tower.

 

[MissesAvo]

Hi I believe you might have to activate the SIM card first. Connect to the 5G router via the Ethernet cable provided and log into the router ( 192.168.8.1 ). Once in there use the optimization feature to identify the possible direction and location of the nearest tower.

According to my rain account my sim is active. I did connect it to the computer and used the optimization function with no luck. The speed remains 0 although it says excellent signal.

 

[rain_mobile]

According to my rain account my sim is active. I did connect it to the computer and used the optimization function with no luck. The speed remains 0 although it says excellent signal.

Hi

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

 

[MissesAvo]

Thanks for the reply. We managed to fix it.

 

[Turing]

Thanks for the reply. We managed to fix it.

What was the issue? Your solution could help someone else in the future.

 

[MissesAvo]

We just had to activate the account on their website.

 

[cavedog]

We just had to activate the account on their website.

What speeds are you getting?

 

[MissesAvo]

35 mbps. We are on the 699 package

 

[Kiemo]

35 mbps. We are on the 699 package

You can get better than that wait for the experts to start talking within this group to help you get better speeds

 

[cavedog]

35 mbps. We are on the 699 package

Nice it's the capped speed product so getting what you pay for.

What do you get on

rain Speedtest

speed.rain.co.za

 

[MissesAvo]

Yes I'm happy with the speed now. The rain speed test gives me between 90 and 100 but the router is inside the house for now we still have to move it outside. So I'm happy with the results.

 

[Fjorko]

Me trying to find a decent connection on rain :

 

[tlm2003]

I have been having the same issue since last week Wednesday. I have tried both indoors and outdoors to activate. The "optimiser" page comes up saying no signal, sometimes depending on a different area,excellent signal, but I still cannot activate the sim

 

[rain_mobile]

I have been having the same issue since last week Wednesday. I have tried both indoors and outdoors to activate. The "optimiser" page comes up saying no signal, sometimes depending on a different area,excellent signal, but I still cannot activate the sim

Hi tlm2003,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

 

[tlm2003]

Hi tlm2003,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

hi, how do i send a dm to you