nope no connectivity at all... if the box had connectivity i wouldnt have a problem at all... RDP will be easy to setup but there is zilch connectivity at all... and this company is really getting on my nerves.... they only responded to me last night when i rebuilt the server multiple times... if i dont get a response by this evening i am going to rebuild that server till a tech comes knocking on my door because it looks like thats the only way to get thier attention... still no ticket replies, not call nothing...... totally shocking service..
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Internet access on vps.co.za windows server?? help??
- Thread starter Stillie
- Start date
DrJohnZoidberg
Honorary Master
Must be something with your specific setup then. Mine has nothing but net
Code:
traceroute to mybroadband.co.za (41.203.21.137), 30 hops max, 60 byte packets
1 cte-hsrp-na-servfarm.vwol.net (196.41.132.129) 0.577 ms 0.568 ms 0.554 ms
2 196.41.144.34 (196.41.144.34) 0.482 ms 0.529 ms 0.579 ms
3 gigabitethernet5-1.cpt-hscore-1.mweb.co.za (196.28.178.65) 0.532 ms 0.504 ms 0.527 ms
4 TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za (196.28.178.98) 5.836 ms 5.771 ms 5.745 ms
5 tengig0-0-0.cpt-pr-2.mweb.co.za (197.84.4.165) 0.872 ms 0.825 ms 0.759 ms
6 mtn-pp.cpt-cinx-2.mweb.co.za (196.28.178.142) 1.119 ms 1.165 ms 1.093 ms
7 196.44.0.75 (196.44.0.75) 1.541 ms 1.473 ms 1.639 ms
8 rb-cr-1.za--ct-cr-2.za-b.mtnns.net (196.44.31.250) 36.394 ms 36.331 ms 36.302 ms
9 196.44.31.97 (196.44.31.97) 24.041 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 23.941 ms 196.44.31.97 (196.44.31.97) 23.981 ms
10 ge10-1-9sub0.te3.jnb6.za.mtnbusiness.net (196.31.220.12) 24.171 ms 196.30.1.53 (196.30.1.53) 24.121 ms 196.31.220.10 (196.31.220.10) 24.695 ms
11 tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.net (196.31.220.25) 23.871 ms 23.841 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.net (196.31.220.23) 24.057 ms
12 tengigabitethernet5-2.hr9.jnb6.za.mtnbusiness.net (196.31.63.150) 24.804 ms tengigabitethernet5-1.hr9.jnb6.za.mtnbusiness.net (196.31.63.146) 23.960 ms 23.878 ms
13 core-router1.jnb2.host-h.net (196.30.213.108) 24.697 ms 24.336 ms 24.393 ms
14 core-access-switch1-vlan1001.jnb.host-h.net (41.72.136.53) 25.027 ms 25.034 ms 25.033 ms
15 mybroadband.co.za (41.203.21.137) 24.081 ms 23.823 ms 23.816 msyou enjoyed that didnt you 
that salt goes deep
that salt goes deep Must be something with your specific setup then. Mine has nothing but net
Code:traceroute to mybroadband.co.za (41.203.21.137), 30 hops max, 60 byte packets 1 cte-hsrp-na-servfarm.vwol.net (196.41.132.129) 0.577 ms 0.568 ms 0.554 ms 2 196.41.144.34 (196.41.144.34) 0.482 ms 0.529 ms 0.579 ms 3 gigabitethernet5-1.cpt-hscore-1.mweb.co.za (196.28.178.65) 0.532 ms 0.504 ms 0.527 ms 4 TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za (196.28.178.98) 5.836 ms 5.771 ms 5.745 ms 5 tengig0-0-0.cpt-pr-2.mweb.co.za (197.84.4.165) 0.872 ms 0.825 ms 0.759 ms 6 mtn-pp.cpt-cinx-2.mweb.co.za (196.28.178.142) 1.119 ms 1.165 ms 1.093 ms 7 196.44.0.75 (196.44.0.75) 1.541 ms 1.473 ms 1.639 ms 8 rb-cr-1.za--ct-cr-2.za-b.mtnns.net (196.44.31.250) 36.394 ms 36.331 ms 36.302 ms 9 196.44.31.97 (196.44.31.97) 24.041 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 23.941 ms 196.44.31.97 (196.44.31.97) 23.981 ms 10 ge10-1-9sub0.te3.jnb6.za.mtnbusiness.net (196.31.220.12) 24.171 ms 196.30.1.53 (196.30.1.53) 24.121 ms 196.31.220.10 (196.31.220.10) 24.695 ms 11 tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.net (196.31.220.25) 23.871 ms 23.841 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.net (196.31.220.23) 24.057 ms 12 tengigabitethernet5-2.hr9.jnb6.za.mtnbusiness.net (196.31.63.150) 24.804 ms tengigabitethernet5-1.hr9.jnb6.za.mtnbusiness.net (196.31.63.146) 23.960 ms 23.878 ms 13 core-router1.jnb2.host-h.net (196.30.213.108) 24.697 ms 24.336 ms 24.393 ms 14 core-access-switch1-vlan1001.jnb.host-h.net (41.72.136.53) 25.027 ms 25.034 ms 25.033 ms 15 mybroadband.co.za (41.203.21.137) 24.081 ms 23.823 ms 23.816 ms
DrJohnZoidberg
Honorary Master
you enjoyed that didnt you
Hehe.
What does your dns return on the Centos install?
Code:
cat /etc/resolv.confahhh nuked it already... see i learned that if i nuke it enough they will prob get back to me....
i cant ping the gateway ip from the VPS but i can ping it from external they working on it as we speak.
"Hello,
Please kindly await feedback, it's a real simple issue and will be resolved in the next few minutes."
this was the last ticket notification i received at 21:00 last action that i can see done on the server was it was shut down at 20:00...... sigh
Please kindly await feedback, it's a real simple issue and will be resolved in the next few minutes."
this was the last ticket notification i received at 21:00 last action that i can see done on the server was it was shut down at 20:00...... sigh
chopsky
Expert Member
Well, good luck mate. Unfortunately I've had to learn the hard way the value of decent support. I really hope they manage to sort this out for you soon. Otherwise, personally, I'd start looking elsewhere.
@stillie I'm sorry you experienced this issue, simply put, your VPS was created on Cloud "X" and your Network was on Zone "Y" - the two cannot see each other. This is being corrected and you will receive free credit for the issue experienced.
To clarify - all VMs are configured with full internet access, this was an isolated case and should never occur again
@ghoti - We understand that you were not satisfied with the support you received, you've made it clear on every single thread about us. Please also refrain from commenting with -incredibly- inaccurate information:
- There is nothing cheap about setting up a true cloud environment. We are also not a "free OnApp customer", we quite larger than that.
- We certainly did not "slap together a few severs", in fact, we have a few cabinets full of top quality hardware, fully owned too!
- We have invited you back in previous posts
We understand that support is major factor to our customers over and above the "full control" that they already receive and new members to our team will be introduced very soon - stay tuned
To clarify - all VMs are configured with full internet access, this was an isolated case and should never occur again
@ghoti - We understand that you were not satisfied with the support you received, you've made it clear on every single thread about us. Please also refrain from commenting with -incredibly- inaccurate information:
- There is nothing cheap about setting up a true cloud environment. We are also not a "free OnApp customer", we quite larger than that.
- We certainly did not "slap together a few severs", in fact, we have a few cabinets full of top quality hardware, fully owned too!
- We have invited you back in previous posts
We understand that support is major factor to our customers over and above the "full control" that they already receive and new members to our team will be introduced very soon - stay tuned
Thank you for the reply, its greatly appreciated but unfortunatly the damage has been done. if someone had just simply said this is the problem and we will have it rectified for you yesterday morning, i would gladly waited till it was fixed, but unfortunatly there was absolutely no communication, not even a call back when i was told twice that i will get called back.
i see now that i have connected to the server there is internet. thank you for fixing the "quick" problem 12hours later.
i see now that i have connected to the server there is internet. thank you for fixing the "quick" problem 12hours later.
@stillie I'm sorry you experienced this issue, simply put, your VPS was created on Cloud "X" and your Network was on Zone "Y" - the two cannot see each other. This is being corrected and you will receive free credit for the issue experienced.
To clarify - all VMs are configured with full internet access, this was an isolated case and should never occur again
Freshy-ZN
Executive Member
Also had a ticket with a delay last night but it wasn't critical for me. This morning they called to sort out an issue. I'm a new customer who is busy moving from a US based VPS to local. I'm very excited that a local solution is now comparable price wise to an international one. This has been years of waiting to get onshore.