Internet down. Please help???

[Craig84]

I'm with Vox and I've tested my line with my telephone and it works, but I dont have any internet. I've tried a port reset, router reset. I phoned Vox and Telkom and everything seems fine on their side. Nobody can give me answers. This is now the 3rd day without internet. Btw I'm on VDSL2.

 

[cavedog]

Make sure you have the vlan set to 835 or auths will fail.

 

[Craig84]

It is set to 835.

 

[cavedog]

It is set to 835.

Use the test credentials

guest@openserve
guest

See if you can access saix.net

If you can dial these credentials successfully then you have a no authentication fault. Line might sync fine but an issue with the dslam backhaul.

 

[Craig84]

This is what the settings and lights on ny router looks like.

 

[Craig84]

2

 

[Craig84]

3

 

[cavedog]

Line is not even syncing.

What line speed do you have?

Change modulation to ADSL to see if it syncs then.

 

[Craig84]

I've tried that already. Nothing.I'm on a 40Mbps line with Vox which I downgraded on Thursday to a 20Mbps line speed because I'm too far away from the exchange.

 

[cavedog]

So either your modem is broken or there is an issue at the dslam.

The modem is not even syncing.

Let Vox or Telkom log a fault for a tech to check the line.

 

[Craig84]

I have logged a fault. I'm waiting for the techie to come out and check. Not sure how long that is going to take. I dont think it's my modem. Could be on the dslam's side. Telkom says the line syncs just fine on their side. Vix also don't see any problems. I plugged i an landline phone earlier. I get a dial tone and when dialling a number the lady talks back to me. Lol

 

[elf_lord_ZC5]

So either your modem is broken or there is an issue at the dslam.

The modem is not even syncing.

Let Vox or Telkom log a fault for a tech to check the line.

Mine is dropping randomly, regardless of which of my routers I use. The last 2 weeks.