Internet down since upgrade

F

Fauzan

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Joined
Oct 2, 2020
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I did an upgrade from 10/5 to 40/10 yesterday and since then my internet has been down. I've logged multiple calls and all im getting told is that it's been escalated from T1 to T3 and now I hear someone has to come out to my house when I clearly have to be in the office. Every month before the debit or just after the debit my internet is cut.. this is becoming ridiculous now!
 
Fauzan said:
I did an upgrade from 10/5 to 40/10 yesterday and since then my internet has been down. I've logged multiple calls and all im getting told is that it's been escalated from T1 to T3 and now I hear someone has to come out to my house when I clearly have to be in the office. Every month before the debit or just after the debit my internet is cut.. this is becoming ridiculous now!
Click to expand...
Which ISP, which FNO? Sounds like Vuma Reach?
 
Fauzan said:
I did an upgrade from 10/5 to 40/10 yesterday and since then my internet has been down. I've logged multiple calls and all im getting told is that it's been escalated from T1 to T3 and now I hear someone has to come out to my house when I clearly have to be in the office. Every month before the debit or just after the debit my internet is cut.. this is becoming ridiculous now!
Click to expand...
Switch to Vodacom, less issues...

To be honest most of the companies will have their negative side to them.
 
Fauzan said:
I did an upgrade from 10/5 to 40/10 yesterday and since then my internet has been down. I've logged multiple calls and all im getting told is that it's been escalated from T1 to T3 and now I hear someone has to come out to my house when I clearly have to be in the office. Every month before the debit or just after the debit my internet is cut.. this is becoming ridiculous now!
Click to expand...

Hi,

Can you please send me a pm with your email for me to investigate for you?
 
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