Internet non-existent and no support

U

unobeat

Expert Member
Joined
Feb 6, 2014
Messages
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Location
Pretoria
Hau @rain_mobile

Called log yesterday and to this hour no one has bothered to make contact to assist.
For the last 3 days Internet browsing is non-existent and yet i have full network coverage.
Still waiting

Ref: 4147398
 
@rain_mobile activated my sim over 4 hours ago, and yet my unlimited data service aren't active and the site shows my sim is active yet my phone displays "emergency calls only"
 
rain_mobile said:
As per our conversation, please keep me posted with regards to your network
Click to expand...
Internet only worked for 20min then it stopped.
I have restarted the router, moved it around which made the internet to work only for a few minutes then it goes down again and cannot access any websites.

The router has full bars for network coverage.
 
unobeat said:
Internet only worked for 20min then it stopped.
I have restarted the router, moved it around which made the internet to work only for a few minutes then it goes down again and cannot access any websites.

The router has full bars for network coverage.
Click to expand...
Thank you @unobeat

I will investigate further what might be the cause.
 
unobeat said:
Internet only worked for 20min then it stopped.
I have restarted the router, moved it around which made the internet to work only for a few minutes then it goes down again and cannot access any websites.

The router has full bars for network coverage.
Click to expand...
Welcome to the wonderful world of RAIN, where once you clicked the buy button - we stop giving a furk about you :rolleyes:
What you are experiencing now will be repeated over and over again - if you have alternatives - use them now, if not - I feel your pain :crying:
 
MikeTosen said:
Welcome to the wonderful world of RAIN, where once you clicked the buy button - we stop giving a furk about you :rolleyes:
What you are experiencing now will be repeated over and over again - if you have alternatives - use them now, if not - I feel your pain :crying:
Click to expand...

We need a class action against these idiots.
 
Their go to answer is to move your router around or place it near a window. I purchased a unlimited 4g sim Last week, having the same issues.
 
rain_mobile said:
Hi @WesleyDB Please provide me with your email via PM and i will investigate the matter
Click to expand...

While I appreciate your help, this is the response I received from Khanyisile Shabangu at rain


"There is no quick solution for this issue but our rain team is constantly improving/optimising the network to provide the best experience for our users.
Our apologies for the poor experience and we sincerely hope your problem will be resolved by overall network improvements in the near future"
 
WesleyDB said:
While I appreciate your help, this is the response I received from Khanyisile Shabangu at rain


"There is no quick solution for this issue but our rain team is constantly improving/optimising the network to provide the best experience for our users.
Our apologies for the poor experience and we sincerely hope your problem will be resolved by overall network improvements in the near future"
Click to expand...
@WesleyDB Thank you for that.

I will investigate why they said that. Did they try to solve your issue?
 
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