I'm on contract, so I did the "instant upgrade" on the Sunday (24th of September), opted for the 256GB iPhone PM in Natural Titanium, received a call on the Tuesday saying it will be delivered on Friday... on the Friday I got a call saying that "the courier arrived to collect the phone but they had none left" and that they will have more "in a few weeks". This seems to imply there was supposed to be a phone allocated/booked for me? I'm still not entirely sure, but it seems rather strange that they didn't simply state that they were out of stock.
To add to the strangeness, the changes to my contract period along with the 20GB worth of promotional data were applied the day after I completed the process online and well before I was supposedly going to receive the device. This seems pretty strange to me, looking at the following point in the FAQ for instant upgrades on iStore's website:
"
What if I change my mind and want to return the phone?
This can only be done within 30 days of activation and may be subject to a penalty fee for open box units.
"
My upgrade was technically activated just over 10 days ago, which would mean I've now only got 20 days left to return a phone I haven't received yet? I attempted to seek clarification on their live chat today, the agent responded with: "Please note it is 7 days that we have to cancel the contract at iStore not 30 days." after I had quoted the above mentioned point. I again pointed out that the text I had quoted came straight from their website, a minute later I received a call from this agent stating that they would follow up and get back to me in an hour... they never did.
It's doubtful that I would return the phone but it would be nice to still have the option should I personally find any of the issues reported with this year's lineup to be substantive. I've suffered through many of the iStore's poorly coordinated product launches over the last 12 years, this is by far the strangest experience I've had.
Not sure why I'm sharing this here, I should probably be seeking out a therapist
