IS 11pm shutdown

[rippedoff]

yet again my internet was instantly shutdown, and the one premium "support line" is engaged, there goes the last unthrottled bandwidth of the weekend, very disapointing service

 

[ejbengine]

They've put the phone off the hook...the queing is not even active...just a busy signal .
I always thought Axxess would be different but obviously not!

 

[assagai]

it's not axxess... it's IS - openweb IS accounts are also down

 

[rippedoff]

thanks for the info assagai, so my above comment redirected to IS, you suck!

 

[ejbengine]

it's not axxess... it's IS - openweb IS accounts are also down

Sure thing , but they don't have to bastardize their way of handling it by taking their phone off the hook.As a loyal customer(i've stuck with these guys since the dial up days) , I want to be able to get throught to tech support and hear from them

• what's going on
• what the expected down time is
• etc

They should not do things the "telkom way" of treating customers with contempt.It's just unacceptable

 

[assagai]

i'm not defending them - just pointing out that it's obviously an IS problem

 

[ejbengine]

i'm not defending them - just pointing out that it's obviously an IS problem

I perfectly understand you mate.I already knew it was an IS problem , but still think Axxess should "be there" for their customer to give information on some of the questions in my previous post.Putting their phone off the hook brings back bad memories for me(I once had an account with Sentech , you know).I get traumatized by that kind of stuff!

 

[I am Penguin]

it's not axxess... it's IS - openweb IS accounts are also down

They should have backup channels. Saix and/or Sat. Who can live without Int?

 

[assagai]

yeah it sucks - i have multiple accounts to deal with inevitabilities like this...

 

[rippedoff]

IS just seems very unstable and not worth it

 

[JasonH]

My axxess express acc is also down :/

 

[rippedoff]

yeah seems to be back up

 

[JasonH]

Back up my side.

 

[rippedoff]

can a mod either delete or rename this topic to IS shutdown, thanks

 

[17seconds]

I still can't connect to my Openweb IS Account.. is everyone elses back up?

 

[Picard]

My axxess account was down last night just after 23:00. I went to bed and this morning it was back up again. I have no idea how long it was off.

Seems like it's a 12 hour cycle sort of thing.

 

[Gaz{M}]

I had the most pathetic IS 5gb semi account internet access the whole weekend. Slow, Page not found errors, youtube dead and generally worse than dial up. What the hell is going on over there? The worst is that my prepaid axxess account is now also on IS so i can't even use saix as a backup. :/

EDIT: I found the "internationl" thread about this problem...Rosebank equipment failure it seems.

 

[ponder]

The worst is that my prepaid axxess account is now also on IS so i can't even use saix as a backup. :/

Phone or email them and switch the prepaid to saix.
You can switch the semi shaped as well if you want to.

 

[Ilitirit]

I still can't connect to my Openweb IS Account.. is everyone elses back up?

Mine was still down 2 hours ago. Authentication failed.

 

[cerebus]

I've also been having a terrible time with Openweb IS since yesterday. I can't access international sites at all.