Is CI support open today, 17 June?

@PBCool

Kudos to CI they are open. Followed up by phoning support who tells me they'll report to Vumatel :confused:

Jeez, Paul your lines are dreadful. Could not hear a thing the lady Ofhanri? Oshanri? was mumbling. it was really, really bad.
 
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maumau said:
@PBCool

Kudos to CI they are open. Followed up by phoning support who tells me they'll report to Vumatel :confused:

Jeez, Paul your lines are dreadful. Could not hear a thing the lady Ofhanri? Oshanri? was mumbling. it was really, really bad.
Click to expand...
Hi, unlikely the line, but possibly a headset issue. We Q&A random calls, so quote the ref, and I'll have someone review.
 
Tks Paul, ref 00134881.

I've already had confirmation from Vumatel they're looking into it. Great service from CI.
 
maumau said:
@PBCool

Kudos to CI they are open. Followed up by phoning support who tells me they'll report to Vumatel :confused:

Jeez, Paul your lines are dreadful. Could not hear a thing the lady Ofhanri? Oshanri? was mumbling. it was really, really bad.
Click to expand...
I find the biggest issue wtih this is people using a phone on speaker then i kak them out and all of a sudden i can hear. Happens lot with Microsoft
 
Yes, speaker phones are the worst and headsets. Then you land up screaming I CAN'T HEAR YOU, I CAN'T HEAR YOU.

Once or twice she did try to adjust something but she was still muffled.
 
SeaSickMama said:
I find the biggest issue wtih this is people using a phone on speaker then i kak them out and all of a sudden i can hear. Happens lot with Microsoft
Click to expand...
All our staff are supplied with headsets and mics, but they do fail eventually.
 
I remember during Lockdown one of the CI mommy staff's child went nuts in the background but at the same time she tried to be very professional. I couldn't keep it in anymore and I asked with chuckle

"have you tried switching it off and on again"

She just laughed and apologised for the kid screaming. :ROFL:
 
Still waiting 14:45 on Monday :rolleyes:

Conversation has moved to

Cool Ideas Fibre ISP – Feedback Thread 6

HUH! WTAF! I've had the identical issue, went off during the night on Saturday. Why hasn't a tech been dispatched to me? Or is Neuk's a business line? https://mybroadband.co.za/forum/threads/is-ci-support-open-today-17-june.1292577/ HI there, apologies for any inconvenience. With your issue...
mybroadband.co.za
 
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