IS (Internet Solutions) ADSL

O

orionvc

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So all the IS virtual service provider accounts were switched onto the IS network this weekend. Any comments from anyone who's now on IS?

So far they appear to be having "teething" problems with international uncapped downloads of 4 - 6 kB/s (s'what I'm getting at the moment).

Anyone else having problems so far?
 
Didn't even know they had gone live. Do you mind testing some pings if you're on the IS network? ping clarity.jolt.co.uk , and post your feedback. Has any new pricing options been announced?
 
switch did not go well at all. 07:00 this morning it was running fine. 08:00 the **** hit the fan. will see this evening if it is better.........
 
IS ADSL result:

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=386ms TTL=50
Reply from 195.149.21.11: bytes=32 time=452ms TTL=50
Reply from 195.149.21.11: bytes=32 time=390ms TTL=50
Reply from 195.149.21.11: bytes=32 time=374ms TTL=50

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 374ms, Maximum = 452ms, Average = 400ms
 
<<Btw, which ISP's are virtual IS providers? >>

I'm with newnet/nettron - fantastic, fantastic customer service (reply to emails within 10 minutes) and they supplied me with a second 3Gig account this month within 5 minutes (thanks, Samantha!)

Very pleased with their service after dumping mweb last month.
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by sgv-b</i>
<br />IS ADSL result:

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=386ms TTL=50
Reply from 195.149.21.11: bytes=32 time=452ms TTL=50
Reply from 195.149.21.11: bytes=32 time=390ms TTL=50
Reply from 195.149.21.11: bytes=32 time=374ms TTL=50

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 374ms, Maximum = 452ms, Average = 400ms
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Thanks for that [:)] Still getting better results with SAIX unshaped, though, which is a pity. I'm looking for an excuse to dump them, and I was hoping that IS would prove to have higher quality bandwidth, or even unshaped as standard. Doesn't seem to be the case (assuming that all is up and running as planned)

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=267ms TTL=55
Reply from 195.149.21.11: bytes=32 time=267ms TTL=55
Reply from 195.149.21.11: bytes=32 time=267ms TTL=55
Reply from 195.149.21.11: bytes=32 time=268ms TTL=55

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 267ms, Maximum = 268ms, Average = 267ms
 
sybawoods be patient!! I think they not offering packages because they doing things step by step. So by the time they offer all should be good!

..- dot dot dash ;)
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by freeek</i>
<br />sybawoods be patient!! I think they not offering packages because they doing things step by step. So by the time they offer all should be good!
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

I hear you [:D]. Which is why I said, "assuming that all is up and running as planned"... but you're right - perhaps too early to jump to any conclusions just yet.
 
Bad (or good depending on your view) news, IS accounts are back to SAIX:

&lt;snip&gt;

Dear IS Customer

As previously notified, your ADSL service was cut over from Telkom/SAIX
this weekend to the Internet Solutions ISP backbone.

Some customers reported intermittent slow response during the course of
today. The IS DSL team investigated these on a case by case basis, but a
consistent underlying trend, indicating the root cause, was not
apparent. The symptoms seem to indicate erratic response, which cannot
be tied to over-utilisation, specific source or specific destinations.

After evaluation this afternoon the IS DSL team has concluded that
maintaining a consistent service to customers is more important than
continuing with the current erratic service and simultaneously
attempting to rectify the problem in the production environment. IS has
therefore decided to roll back the ADSL service to Telkom/SAIX, while we
determine and correct the problems. The roll back will take place this
evening (Monday, 22 November) at 22h00.

At this stage IS cannot confirm a time line to address and retest the
ADSL service in our lab, followed by a piloting phase. Further, IS
considers any large changes during Telkom's freeze period (every year
from mid December to mid January) as inadvisable, and therefore IS
anticipates being in a position to revert to the IS infrastructure after
the freeze ends in mid January.

&lt;/snip&gt;

Oh well, at least they have the customer's best interest at heart.
 
sybawoods:

&gt; Btw, which ISP's are virtual IS providers?

Check out:

http://www.ispmap.org.za/topmap.html

It's not conclusive and isn't updated very often but it can give you a good idea.
 
Thanks orionvc for keeping us updated

Would hate to be the IS Project Manager today... but kudo's to them for forging ahead and trying to wrestle ADSL control from SAIX. Would have been nice (from a consumer point of view), if they got it to work this side of Christmas, but that doesn't seem likely now.
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by orionvc</i>
<br />sybawoods:

&gt; Btw, which ISP's are virtual IS providers?

Check out:

http://www.ispmap.org.za/topmap.html

It's not conclusive and isn't updated very often but it can give you a good idea.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Just so that you know, ICOZA is owned by IS as well. They have around 70% of the market altogether.
 
Yo ppl
I was just wondering, once IS ADSL takes effect (whenever that may be), will IS offer different packages, caps, shaping etc?

Or is it going to be the same old 3GB/4GB Telkom ISP account just on a different network?

Gossip, rumours and facts are all appreciated :)

<font color="blue">Telkom needs a leash, ICASA needs some guts, and the </font id="blue"><font color="red">SA consumer</font id="red"><font color="blue"> needs to make it happen</font id="blue">
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by lewstherin</i>
<br />Yo ppl
I was just wondering, once IS ADSL takes effect (whenever that may be), will IS offer different packages, caps, shaping etc?

Or is it going to be the same old 3GB/4GB Telkom ISP account just on a different network?

Gossip, rumours and facts are all appreciated :)

<font color="blue">Telkom needs a leash, ICASA needs some guts, and the </font id="blue"><font color="red">SA consumer</font id="red"><font color="blue"> needs to make it happen</font id="blue">
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

More info here - http://www.myadsl.co.za/forum/topic.asp?TOPIC_ID=5523

From what I understand, once it's successfully up and running on the IS network, the consumer would still be responsible for (my speculation):

1. the installation costs to TELSKELM (R400+/- once off),
2. rental of the analogue phone line (R80 +/-) to TELSKELM
3. ADSL line rental (I.S.) - since the line is now on their network
4. I.S.P. monthly costs (I.S.)

I.S. would be in control of the costs for 3, and 4 and should be able to come up with some unique packages, obviously depending on profitability for them and affordability for us. Since they will be using their own bandwidth, their should be much room for creativity i.m.h.o. - at least more than the standard offerings via SAIX.

Disclaimer: purely my speculation. Someone more close to I.S, may be able to shed more light.
 
I find it disgusting that I am FORCED to pay for an analogue line on top of my ADSL subscription.

ICASA needs to start regulating the $@$!@!$ industry.

-Information anarchist-
www.sentechhatesfreespeech.org.za
I support:
www.hellkom.co.za
www.poopband.co.za
Looking for something better than IE?
www.mozilla.org/products/firefox
 
hArTh, i agree 100% with you there, I know this is venturing into o/t territory but...

The fact that telskum charge a whopping monthly subscription for ADSL512K, that does NOT even include line rental, <i>is the primary reason</i> (in a pea-green&blue-sea full of other reasons) <i>I decided against ADSL512K</i>.

For the ADSL512K price, <i>I expect to get: ADSL+analogue+ISP and no other hidden costs</i>, what telskum does instead is sodomise ADSL customers, other than that ADSL is reliable - just the price tag (most of which is hidden).
 
I lodged a complaint with IS because mail from clients were bouncing due to the problems they had.

They actually phoned me to apologise (Much appreciated!) and explained that they had a problem etc.

My guess from what was said is that it will not be a "price war" but a "service war". I won't be surprised if IS is going to be even more expensive than Telkom - but offering a support desk that will actually be supportive. Possibly better (and perhaps even defined Contention Ratios) etc. and maybe even a Service Level Agreement.





South Africa needs World Class Broadband at World Competitive Prices.
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">
1. the installation costs to TELSKELM (R400+/- once off),
2. rental of the analogue phone line (R80 +/-) to TELSKELM
3. ADSL line rental (I.S.) - since the line is now on their network
4. I.S.P. monthly costs (I.S.)
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

The costs would be:
<ul>
<li>Once-off Telkom line installation costs (R404)</li>
<li>ADSL line rental (R680 for residential customers)</li>
<li>ISP subscription charge (to IS, indirectly; R???)</li>
</ul>

In addition, I believe Telkom are still forcing you to pay for analogue phone service on all ADSL lines, so you'd also be paying the ~R80 or whatever it is for that.

<hr noshade size="1">

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">I was just wondering, once IS ADSL takes effect (whenever that may be), will IS offer different packages, caps, shaping etc?

Or is it going to be the same old 3GB/4GB Telkom ISP account just on a different network?<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
As yet, I don't think anyone has concrete information on what will be available. What exact packages / pricing structures / etc. are available will be determined by the VISPs in the end, anyway, so basically we'll have to wait and see. I think there's a good probability that there will be a far more flexible and diverse selection of packages than what is available through SAIX at the moment, however. (http://www.isdsl.net/faq/ may be of some interest)

<hr noshade size="1">mithrandi, i Ainil en-Balandor, a faer Ambar
 
What?? So you saying we still pay telkom the R680 for line rental.. If thats the case, no real point going IS for the consumer. I suspect IS will target corporate market instead.
 
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