IS managed solutions

E

evolution

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Interesting yet annoyingly...

I kinda wonder what the whole deal is with this. I get that having a managed solution is great if you're stupid and can't set a router up or if its some fancy shmancy hi-tech thing that's very complicated, but for crying in a bucket we have a Billion router and IS simply refuses to enable PPPoE pass-through for me cause apparently THEY don't "support" it. Total non-sense of course, they're just greedy like Telkom/SAIX.

Having to phone them to make adjustments is just a ball-ache too, in all honesty as they aren't as clued up as I thought, my last phone conversation ended up with me having to detail the ports one by one cause PPTP, L2TP and IPSec does not ring a bell for them to give an example.

Why on earth can't I just get a username and pass and set it the way I like? It saves me lots of time too having to wait around to get a solution to whatever I want to do.

*sigh*

Any suggestions or ideas are most welcome ;)
 
IS are bloody useless.
Once took them 2 months to make a firewall change - after endless calls, "meetings", "strategy discussions" and so on.
Their managed solutions, aren't.
 
This is the reason our office does not go uncapped (its only for uncapped that you need the router right?) because our router is too important to us to be locked out of it.

We do port forwarding to many different devices so we need access to the router.
 
nic777 said:
This is the reason our office does not go uncapped (its only for uncapped that you need the router right?) because our router is too important to us to be locked out of it.

We do port forwarding to many different devices so we need access to the router.
Click to expand...

Ag - I just put my own router on one of the IPs.
Works 100's.
 
Yes, not to talk about the poor initial service. They actually requested we come and pick the router up from them after they failed to pitch up for two appointments to come and INSTALL it, which again ended in me having to install it and spend lots of money on my mobile phone due to the fact that there's no phone in the server room and having to explain things in stupid details.

But yeah fair enough i mean the connection works well as we're using a high-cap setup at a price that can't be beaten by any other ISP, well not to my knowledge anyway. Speed is consistently good so far as I got over 400kB/s for 4hrs continuously updating our server.

IS give me my damn password you knuckle-heads!
 
Moederloos said:
Ag - I just put my own router on one of the IPs.
Works 100's.
Click to expand...

What do you mean? Seeing as you'll need the PPPoE account details which they don't give you either? *confused* Or do you mean you had one of your static IPs fully opened up and then pass that to one of your routers?
 
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evolution said:
What do you mean? Seeing as you'll need the PPPoE account details which they don't give you either? *confused* Or do you mean you had one of your static IPs fully opened up and then pass that to one of your routers?
Click to expand...

Let us say you have four public ips:
196.40.23.23-26
.23 will be the IS router.
Put your own router (I use a PC router) on .24
Let that do all the port forwarding inwards.
Use .24 as your "public" IP.

I have not yet come up against a case where this has NOT worked - there may be one, but not in my experience.
I run VPNs terminating on that, FTPs, SFTP, SSH, mail, web... no hassles.
 
Figured as much, yeah I mean that's an option to bypass the firewall, but not really to uh get PPPoE relay working. Having said that I guess you can plug it into another router and put PPPoE pass-through on that and then have the IS router dial via your existing one....only prob is the Billion is dialing on the ADSL port and not a normal WAN port. So there goes that idea too lol. Can change it, but uh....need the password arg.
 
evolution said:
Figured as much, yeah I mean that's an option to bypass the firewall, but not really to uh get PPPoE relay working. Having said that I guess you can plug it into another router and put PPPoE pass-through on that and then have the IS router dial via your existing one....only prob is the Billion is dialing on the ADSL port and not a normal WAN port. So there goes that idea too lol. Can change it, but uh....need the password arg.
Click to expand...

I am not sure why you would want to dial? If you need individual logging and so forth for some cost centres, just use queues and accounting on the router.
Or is there another reason?
 
I dont know about you guys, but I wouldnt feel so comfortable knowing they have full access to a device on my network. Having firewalls on each system or not, their "router" is still a security risk.
 
Moederloos said:
I am not sure why you would want to dial? If you need individual logging and so forth for some cost centres, just use queues and accounting on the router.
Or is there another reason?
Click to expand...

Well it's just for having the option should one wish to download something and not use company bought bandwidth you can do that. Nothing major and will probably not be used often anyway. However the bottom-line is that IS refuses to enable a simple feature that exist on the router...
 
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