Snotface
Senior Member
- Joined
- Jun 29, 2004
- Messages
- 685
- Reaction score
- 360
I log a call bcause ADSL has been giving us problems lately. It keeps dropping. I've logged it twice this week and nothing ever gets done about it.
Today, it's down completely, probably due to rain.
I log the fault with Telkom business, again. Get my reference number and receive the SMS.
9 minutes later i get an SMS saying the fault has been restored! WTF?!?
So i check the line, same status, the router is just flashing. Reset the router, same issue.
How can someone just decide that the fault has been fixed. So i phone back. They can't escalate the issue because the log has been closed.
So now i've logged it again and immediately asked for an escalation reference number.
We'll see how that goes. We're a 24 hour shop that runs off it's email and online systems. It makes me sick that there are no viable alternatives to this sham of a service from Telkom.
Today, it's down completely, probably due to rain.
I log the fault with Telkom business, again. Get my reference number and receive the SMS.
9 minutes later i get an SMS saying the fault has been restored! WTF?!?
So i check the line, same status, the router is just flashing. Reset the router, same issue.
How can someone just decide that the fault has been fixed. So i phone back. They can't escalate the issue because the log has been closed.
So now i've logged it again and immediately asked for an escalation reference number.
We'll see how that goes. We're a 24 hour shop that runs off it's email and online systems. It makes me sick that there are no viable alternatives to this sham of a service from Telkom.