JerryMungo
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Question of the Day: Have you ever been to an airshow?
Is Telkom going under?
- Thread starter JerryMungo
- Start date
Dimpie (JIGSAW)
Honorary Master
Izel Jeyaprasad
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Good Day All
Please could you assist me with my account query.
I had two sim card contracts with Telkom. Cell numbers 0836565435 and 0836208303
On the 6th December 2021 I upgraded one of the sim card contract to hand device with 6 gig data, etc for R350 per month.
This was never captured correctly, and confirmed by the branch but never corrected. Instead they added extra minutes to the contract that I did not ask for or agree to and did not process the promotion correctly that resulted in me pay R529 per month for the contract. I have been to your Telkom Branch in Richards Bay over 15 times in the past 2 months to have this issue resolved.
I can not get anyone in your store to assist me. Every time I visit the store I am told they only deal with sales and that they will book a call for the Accounts Department in Cape Town to call me back.
I can not get them to correct the account.
Breakdown for the past months.
January 2022 Debit – R668 ( contract for sim R130 and new cell device of R350) – cant seem to see how they can debit this.
February 2022 Debit – R668 same as above
March 2022 Debit – R227
I am pretty sure that I can add and none of these debits are correct. Telkom is taking monies without permission from my bank and I have no control over how much they take.
I need you to respond in writing how this will be resolved and when they over debits will be refunded into my bank account. I can not allow Telkom to just credit the account each time because I never get an answer or feedback on how this will be resolved.
I will give you all the log numbers for your reference.
61704496
62281349
62281349
62165569
Looking forward to your positive feedback and resolution to this situation.
Please could you assist me with my account query.
I had two sim card contracts with Telkom. Cell numbers 0836565435 and 0836208303
On the 6th December 2021 I upgraded one of the sim card contract to hand device with 6 gig data, etc for R350 per month.
This was never captured correctly, and confirmed by the branch but never corrected. Instead they added extra minutes to the contract that I did not ask for or agree to and did not process the promotion correctly that resulted in me pay R529 per month for the contract. I have been to your Telkom Branch in Richards Bay over 15 times in the past 2 months to have this issue resolved.
I can not get anyone in your store to assist me. Every time I visit the store I am told they only deal with sales and that they will book a call for the Accounts Department in Cape Town to call me back.
I can not get them to correct the account.
Breakdown for the past months.
January 2022 Debit – R668 ( contract for sim R130 and new cell device of R350) – cant seem to see how they can debit this.
February 2022 Debit – R668 same as above
March 2022 Debit – R227
I am pretty sure that I can add and none of these debits are correct. Telkom is taking monies without permission from my bank and I have no control over how much they take.
I need you to respond in writing how this will be resolved and when they over debits will be refunded into my bank account. I can not allow Telkom to just credit the account each time because I never get an answer or feedback on how this will be resolved.
I will give you all the log numbers for your reference.
61704496
62281349
62281349
62165569
Looking forward to your positive feedback and resolution to this situation.