Is the CPA toothless?

[lived666]

I have had too recent instances of having to return faulty goods - one was a useless paintball gun purchased from Yale security stores - the thing wouldn't work properly and they zapped me 15% return fee after first declining to even taking it back and then a brand new lawn mower from Makro just packed up on the third usage, the whole handle/switch thingy just broke off the unit and looks fried and Makro said sorry no refund must go to be repaired.
So looks like the same kak service and the CPA is just a cool thingy on paper but a bit of hot air in reality.

 

[xrapidx]

And did you mention the CPA to them?

 

[Lounger]

I have had too recent instances of having to return faulty goods - one was a useless paintball gun purchased from Yale security stores - the thing wouldn't work properly and they zapped me 15% return fee after first declining to even taking it back and then a brand new lawn mower from Makro just packed up on the third usage, the whole handle/switch thingy just broke off the unit and looks fried and Makro said sorry no refund must go to be repaired.
So looks like the same kak service and the CPA is just a cool thingy on paper but a bit of hot air in reality.

Try escalating to Makro managers/directors. The store staff are quite ignorant nowadays.

 

[lived666]

And did you mention the CPA to them?

yeh, they both said so what, their terms and conditions state otherwise - Yale security have no visible terms and conditions that I am aware of, Makro still have their polices in big at customer service, which look nothing like what the CPA says where if within 6 months if a product gets faulty the client can choose to have it repaired or request a refund..they say a client can get a refund within 2 weeks or they item must get sent back for repair.

 

[lucifir]

contact the consumer commission on 0860 266 786. At the very least, they can correct makro on their policies.

 

[xrapidx]

yeh, they both said so what, their terms and conditions state otherwise - Yale security have no visible terms and conditions that I am aware of, Makro still have their polices in big at customer service, which look nothing like what the CPA says where if within 6 months if a product gets faulty the client can choose to have it repaired or request a refund..they say a client can get a refund within 2 weeks or they item must get sent back for repair.

Yip - contacting the consumer commission...

Also - ask Makro here why the CPA doesn't apply to them? http://www.hellopeter.com/search-reports?keyword=Makro&keywordint=1054

 

[xrapidx]

Similiar crap: http://www.hellopeter.com/makro/complaints/poor-service-with-returned-goods-714909

 

[Sinbad]

Yes it's toothless. The NCC is completely bogged down, backlogged and hopeless.

 

[chrissy]

That's good to hear.

 

[lived666]

Yes it's toothless. The NCC is completely bogged down, backlogged and hopeless.

yeh thats what I thought.

 

[kingc]

Had the same problem with Ikonic IT. They seemed to have no knowledge of the provisions of the CPA and charged me an admin fee before partially refunding me for a faulty drive (which is not what the Act states). Also, I was under the impression that companies cannot have terms and conditions that contravene the Act... seem to remember some large cell operators being forced to change theirs a while back for this reason.

I guess in many cases companies just ignore your rights and most people won't bother going as far as the NCC unless there is a substantial figure at stake.