Is the standards at Mweb slipping?

A

Ashtop

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Location
Cape Town
I was on the 1 Mbps product, paying R488. Mweb then introduced the 'other' identical 1 Mbps product for R339. I kept on paying R488. Still on a 2 Mbps Telkom upgraded line of which I only got 1 Mbps speed. When I queried this, I was told:
"All clients need to ensure that they notify us if they would like to make any changes to their product."
Okay, so existing clients can be milked. Fine. :erm:

I then decided to try the new R449 2Mbps product and since my avg usage is 15GB per month I did not expect to be in danger of throttling. I was assured by Mweb that since my usage historically was low, I have less risk of being throttled. I was also assured that throttling is determined over a monthly period and not daily. I was also told that should I be throttled I can just move back to 1 Mbps.
The upgrade took multiple queries over a week period before complete. :(

One day later I was having speed issues. Technical support downgraded me back to 1 Mbps, then re-upgraded me to 2 Mbps as a resolution. This did not work and I was informed I can be downgraded back to 1 Mbps there and then. I declined as I wanted to continue testing the 2 Mbps and moving back to 1 Mbps did not resolve the issue anyway.
:cry:
Less than 2 days later after using less than 5 GB of data, I was throttled. I was naturally not happy with this and requested to be downgraded back to 1 Mbps. Now all of a sudden I was told this could not happen without a request to Telkom being made to downgrade my line speed.
It was at this point I decided enough is enough and I canceled my account with Mweb. Not willing to pay R449 for a product I cannot use I requested Mweb to move me to the R339 1 Mbps product but not to downgrade my line. I also had to move to another ISP in order to have any connectivity. I told Mweb on 3 separate occasions not to downgrade my line with Telkom, once via MyBB to MWEB Guy. Once via telephone to technical support. Once via telephone to cancellations.
It was also at this point that the technical support confirmed that in fact throttling is done via daily usage. :confused:

Today I got billed for my notification month. At R449.
I've also just been told that my line was downgraded at Telkom to 1 Mbps. :wtf:
So not only am I paying another ISP for a 2 Mbps line that I'm supposed to get from Mweb, I am only getting half of that speed.
:mad:
Will I ever decide to use Mweb again? no.
Will I recommend Mweb to anyone? Hell no.

I wonder how many cancellation requests have been made this year?
 
Well I sent through a cancellation request on the 17th and it's still not gone through, they never reply to emails and just seem to want to drag the process out, seems they want to try and make me pay for an extra month by dragging this into March, on the 1st of March I'm gonna hand the account over to a friend and tell him to rape it until they ban me if they don't sort out the cancellation before March.
 
Nduimiso said:
Well I sent through a cancellation request on the 17th and it's still not gone through, they never reply to emails and just seem to want to drag the process out, seems they want to try and make me pay for an extra month by dragging this into March, on the 1st of March I'm gonna hand the account over to a friend and tell him to rape it until they ban me if they don't sort out the cancellation before March.
Click to expand...

Just download constantly and abuse their network. You will have your leaving ticket with 24 hours notice :D

EDIT: Oops. See you said that. Teach me to read half a post and bang out a response :rolleyes:
 
Yes and I presume it is mostly due to capacity and other limitations, I will also concur that the throttled accounts will decrease the premium accounts user experience.
 
Also tired of their pathetic service sent them an email telling them to cancel in mid January got no reply, nothing. Tried phoning over a few days while sick at home. Nothing. Eventually got hold of them. Now it's 30 days notice. What a pile of rubbish. I can get the whole bundle from telkom at almost R200 a month less for 2mb uncapped.
 
I think a lot of people joined mweb when they launched their 1mbps service at the price of their old 384 service [myself included]. Maybe there are now too many people for them to handle and they're passing that onto us with ****ty speeds? Anyhow, i am already making plans to change my isp. Mweb can go f themselves for all i care.
 
bnr88 said:
I think a lot of people joined mweb when they launched their 1mbps service at the price of their old 384 service [myself included]. Maybe there are now too many people for them to handle and they're passing that onto us with ****ty speeds? Anyhow, i am already making plans to change my isp. Mweb can go f themselves for all i care.
Click to expand...

Maybe they do have more than they can handle.
 
bnr88 said:
I think a lot of people joined mweb when they launched their 1mbps service at the price of their old 384 service [myself included]. Maybe there are now too many people for them to handle and they're passing that onto us with ****ty speeds? Anyhow, i am already making plans to change my isp. Mweb can go f themselves for all i care.
Click to expand...

Yes, that ^^^^^^^^^^. X 1000000000000000
 
bnr88 said:
I think a lot of people joined mweb when they launched their 1mbps service at the price of their old 384 service [myself included]. Maybe there are now too many people for them to handle and they're passing that onto us with ****ty speeds? Anyhow, i am already making plans to change my isp. Mweb can go f themselves for all i care.
Click to expand...

Gerhardva said:
Yes, that ^^^^^^^^^^. X 1000000000000000
Click to expand...


Move completed to buzybuy.com
 
Ashtop said:
I was on the 1 Mbps product, paying R488. Mweb then introduced the 'other' identical 1 Mbps product for R339. I kept on paying R488. Still on a 2 Mbps Telkom upgraded line of which I only got 1 Mbps speed. When I queried this, I was told:
"All clients need to ensure that they notify us if they would like to make any changes to their product."
Okay, so existing clients can be milked. Fine. :erm:

I then decided to try the new R449 2Mbps product and since my avg usage is 15GB per month I did not expect to be in danger of throttling. I was assured by Mweb that since my usage historically was low, I have less risk of being throttled. I was also assured that throttling is determined over a monthly period and not daily. I was also told that should I be throttled I can just move back to 1 Mbps.
The upgrade took multiple queries over a week period before complete. :(

One day later I was having speed issues. Technical support downgraded me back to 1 Mbps, then re-upgraded me to 2 Mbps as a resolution. This did not work and I was informed I can be downgraded back to 1 Mbps there and then. I declined as I wanted to continue testing the 2 Mbps and moving back to 1 Mbps did not resolve the issue anyway.
:cry:
Less than 2 days later after using less than 5 GB of data, I was throttled. I was naturally not happy with this and requested to be downgraded back to 1 Mbps. Now all of a sudden I was told this could not happen without a request to Telkom being made to downgrade my line speed.
It was at this point I decided enough is enough and I canceled my account with Mweb. Not willing to pay R449 for a product I cannot use I requested Mweb to move me to the R339 1 Mbps product but not to downgrade my line. I also had to move to another ISP in order to have any connectivity. I told Mweb on 3 separate occasions not to downgrade my line with Telkom, once via MyBB to MWEB Guy. Once via telephone to technical support. Once via telephone to cancellations.
It was also at this point that the technical support confirmed that in fact throttling is done via daily usage. :confused:

Today I got billed for my notification month. At R449.
I've also just been told that my line was downgraded at Telkom to 1 Mbps. :wtf:
So not only am I paying another ISP for a 2 Mbps line that I'm supposed to get from Mweb, I am only getting half of that speed.
:mad:
Will I ever decide to use Mweb again? no.
Will I recommend Mweb to anyone? Hell no.

I wonder how many cancellation requests have been made this year?
Click to expand...

Hi Ashtop

This matter has been escalated, our hello peter team are currently dealing with this.

They will remain in contact with you until this matter is resolved.
 
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