Is there a Vodacom rep on MyBB?

chrisc

chrisc

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A neighbour is having a run-around with Vodacom, being referred back and forth to different people, none of whom are clued up

The 3 Vodacom shops she has been to are useless. All they can say is "call customer care" and the saga starts again

Email address would be best

Wasn't Jannie van Zyl part of Vodacom?
 
chrisc said:
A neighbour is having a run-around with Vodacom, being referred back and forth to different people, none of whom are clued up

The 3 Vodacom shops she has been to are useless. All they can say is "call customer care" and the saga starts again

Email address would be best

Wasn't Jannie van Zyl part of Vodacom?
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what is her query about?
 
There is NO VC REP -"VODACOMDATA" WAS THE REP MANY,MANY,MANY YEARS IN THE PAST AND NOT REPLACED.

CAN THIS MODERATOR PLEASE PUT A STICKY FOR ALL FUTURE INQUIRIES.
 
VC-1 said:
There is NO VC REP -"VODACOMDATA" WAS THE REP MANY,MANY,MANY YEARS IN THE PAST AND NOT REPLACED.

CAN THIS MODERATOR PLEASE PUT A STICKY FOR ALL FUTURE INQUIRIES.
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Who is THIS moderator, Tag him so we can see please.
 
They've started the retrenching process already :(
 
Ockie said:
I only work with Vodacom business accounts.
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@Ockie
point me in the right direction pls.
cancellation of contract : i cancelled within 10days via the call centre - they undertook sending confirmation - but reneged on that undertaking.
i've sent 3 emails to customercare@vodacom - all of which remain unanswered.
3 months later contract is still running.

i'd rather be civil, but my patience is running very dry, so i figure 10days left before i rattle mineers rieter en klotz.

ek kan nie meer nie !
 
Grant said:
@Ockie
point me in the right direction pls.
cancellation of contract : i cancelled within 10days via the call centre - they undertook sending confirmation - but reneged on that undertaking.
i've sent 3 emails to customercare@vodacom - all of which remain unanswered.
3 months later contract is still running.

i'd rather be civil, but my patience is running very dry, so i figure 10days left before i rattle mineers rieter en klotz.

ek kan nie meer nie !
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Hello Grant. In the olden days I would refer you to the shop and let them load a migration to prepaid. Vodacom however took this functionality away from and from dealers like me on the systems we use. Only avenue is now for customers to call the retention and cancellation call centre on 0821958. They will try and save you as a customer as that is what the intention was by this policy. Just tell them you no longer require the line and they must proceed in cancelling the line.
 
Ockie said:
Hello Grant. In the olden days I would refer you to the shop and let them load a migration to prepaid. Vodacom however took this functionality away from and from dealers like me on the systems we use. Only avenue is now for customers to call the retention and cancellation call centre on 0821958. They will try and save you as a customer as that is what the intention was by this policy. Just tell them you no longer require the line and they must proceed in cancelling the line.
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thanks for that !!
 
Ockie said:
Hello Grant. In the olden days I would refer you to the shop and let them load a migration to prepaid. Vodacom however took this functionality away from and from dealers like me on the systems we use. Only avenue is now for customers to call the retention and cancellation call centre on 0821958. They will try and save you as a customer as that is what the intention was by this policy. Just tell them you no longer require the line and they must proceed in cancelling the line.
Click to expand...
My issue with calling 082 1958 or 082 135 is that the call just ends.
I have emailed to cancel my contract but just got the automated ticket response. I am using a Cybersmart SIP trunk and the calls just get killed after the first ring.
Wondering if I should try with an Afrihost SIP account.
 
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