Is there a Web Africa support agent on here?

Ilitirit · Jul 11, 2020

I ordered an Openserve Fibre Account with them on the 19th of June. It was supposed to take 7 days. I double-checked this by calling them before I cancelled my previous account. It's been 3 weeks now and I've heard nothing. The status is stuck on "Pending" and noone is responding to my Support Tickets. There's no live agents on Whatsapp either. Who can I contact about this? Like many others I'm also working from home so I can't be without an internet connection.

PatchTuesday · Jul 11, 2020

@WebAfrica Helper

Although I'm not sure they work on weekends

Webafrica Helper · Jul 11, 2020

Ilitirit said:
I ordered an Openserve Fibre Account with them on the 19th of June. It was supposed to take 7 days. I double-checked this by calling them before I cancelled my previous account. It's been 3 weeks now and I've heard nothing. The status is stuck on "Pending" and noone is responding to my Support Tickets. There's no live agents on Whatsapp either. Who can I contact about this? Like many others I'm also working from home so I can't be without an internet connection.

Hello,

We’ll do our very best to assist you without delay. Your feedback is important to us and we’d like an opportunity to turn your experience around.

Unfortunately, this platform doesn't allow us to continue the conversation here, please feel free to email us at [email protected] with your order details for further investigation and assistance.

Regards,
Webafrica

Ilitirit · Jul 11, 2020

After about 40 minutes a Live Agent did respond on Whatsapp.

This was the response:

... my colleague in provisioning had to process a manual order for you too openserve. I would not know what the out come of that was done on the 02/07, can I create a provisioning call back for you so they may help you?

I've just created a call-back request for one of our provisioning agents to contact you, reference #1395303. They'll contact you shortly to assist.

Ilitirit · Jul 27, 2020

@WebAfrica Helper

Can you please look at the email I sent regarding order 9080201099. It's been more than a month and I still don't have access. What could possibly be taking this long? I'm already on Openserve Fibre via Cell C!

The only reason I switched because the consultant I spoke to before I signed up said installation would take 7 days. Now I'm going to be without internet with very little recourse...

Ilitirit · Jul 27, 2020

It seems they DID activate my account at some point, but never bothered telling me or updating the status of the order. Great service! /s

DapperDanMan · Jul 27, 2020

Shouldn't you be rebuking them instead of praising them? How will they learn if you heap praises on them?

Ilitirit · Jul 27, 2020

I'm being sarcastic if that wasn't clear.

DapperDanMan · Jul 27, 2020

r00igev@@r · Jul 27, 2020

This thread is like a Parktown prawn. You just can't kill it!

L-Dog · Jul 30, 2020

Beside a few issues is there anyone here who has had a good experience with WebAfrica ? They seem to have the bets fibre deal at the moment

AmonRe · Jul 30, 2020

Hi All

Does anyone have access to a webafrica support contact that could assist me with an issue. Have an ongoing open ticket that they refuse to call back on. I call them and end up waiting 45min to an hour for an agent to answer. I explain the whole situation to them they then pick up the ticket put me on hold while they speak to someone else then after about another 45min of holding they cut the call. This has happened to me on 3 separate occasions between the 20th and today!

Really dont know what else to do!

Stephenie · Jul 30, 2020

AmonRe said:
Hi All

Does anyone have access to a webafrica support contact that could assist me with an issue. Have an ongoing open ticket that they refuse to call back on. I call them and end up waiting 45min to an hour for an agent to answer. I explain the whole situation to them they then pick up the ticket put me on hold while they speak to someone else then after about another 45min of holding they cut the call. This has happened to me on 3 separate occasions between the 20th and today!

Really dont know what else to do!

I'm experiencing the same issues. Its been 11 days. Whatsapp line never gets to an agent, phone calls never answered or they tell you to use whatsapp for "fast" service. All my support tickets have gone unanswered and closed without so much as a reply. Its so frustrating!!! They happily took my money and keep invoicing even tough I havent been able to connect for 2 weeks at all

Stephenie · Jul 30, 2020

L-Dog said:
Beside a few issues is there anyone here who has had a good experience with WebAfrica ? They seem to have the bets fibre deal at the moment

They have these really cool deals where all you have to do is give them your money and then never expect to hear from them again. They even keep billing you automatically with no services whatsoever and zero contact. Close all your email support tickets for free without responding..... its been a hell of a ride! Seriously though... don't waste your time, they suck. I would pay double to not have to deal with them ... except I'm already paying triple and not getting the services anyway so there's that

AmonRe · Jul 30, 2020

Stephenie said:
I'm experiencing the same issues. Its been 11 days. Whatsapp line never gets to an agent, phone calls never answered or they tell you to use whatsapp for "fast" service. All my support tickets have gone unanswered and closed without so much as a reply. Its so frustrating!!! They happily took my money and keep invoicing even tough I havent been able to connect for 2 weeks at all

Yeh they are an actual joke. I managed to speak to a support manager eventually after a 2 hour call today!! Foudn the guy who logged the call and he at least assisted. Now its a Vumatel Issue so now we wait!

DapperDanMan · Jul 30, 2020

See post # 3.

DapperDanMan · Jul 30, 2020