Is this a joke?

[Antono]

My son moved into an estate that has wimax for all residence. Since the cap is very small I upgraded his to a bigger cap and faster speed. I am the account payer meaning that the amount gets deducted from my account every month. Only after the fact did I realize that they do not offer any capping once you've reached your limit. mmm so I have just given my son an open cheque book. (But that is my problem) So guess what screamer does? For existing accounts they charge 12c out of bundle rates but for new accounts only 3c. O yes I can change it I just have to cancel the existing account and apply again. Since I am not the account holder, but the account payer it's a bit difficult for me. O well ok lets try this - can I (the account payer) get a detailed statement of what I'm paying for? To the same email account that you send the 12c rip off email to? You know like Telkom sends you via email for ADSL? Mmmm wel ja let me think about that one..... It's very difficult for us to know who to send it to. We know that you are nearing your cap, we know who pays the account and we know where to send the usage reminders to. So how do we get them together?

OK let me try and phone them. I get to Maureen and after spending 5 minutes explaining my problem and needs she responds by saying HELLLLOOOO. WTF were you doing for the past 5 minutes!!!!! IMHO these people are 1000 time worst than Telkom or anybody I've ever spoken to at Telkom. If my son (a student) did not need it right now I would have told them to shove it where it stinks but unfortunately I'm stuck until I can get a telephone installed

 

[Obelix]

Due are you bipolar or something. Ask a question without drowning it in sarcasm then someone might help you....

 

[cda]

So guess what screamer does? For existing accounts they charge 12c out of bundle rates but for new accounts only 3c.

Yeah I had that. Was fun to get a R2k bill a month after they'd gone around advertising lower prices.

I threw my toys out the cot and pointed out that it's blatantly illegal to advertise new prices, and then charge your old customers at old rates when they are not on a contract.

Anyway, long story short is you have to go through some ridiculous pain in the arse procedure of sending an account cancelation form and then an upgrade form at the same time.

It's quite obviously designed to try and screw their customers who weren't paying attention to the new lower rates. I was so bloody tempted to take it straight to the ASA...

Oh yes, I also tried to phone Maureen. Their VoIP phone system is so terrible you can't hear anything. Just email...

 

[shaolintiger]

Not related to topic but I have found that speaking to the technitions either Telkom or any company for that fact gets you much further and solves your problem much quicker as they have the correct connections Try thatmaybe it works