Is this a line fault?

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Paragon

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Good evening

I am hoping the wise sages of the mybroadband forum can give me some advice and clarification :)

I am farely sure I have a line fault, but would like to be sure before I send for a telkom Tech, just in case they tell me it's not a line fault and try and screw me over...

The Following is occuring:

- About 20% packet loss, both when pinging myadsl.co.za as well as on teamspeak
- Intermittently slow webpage loading. This comes and goes. When I try and load gmail for example it returns the following error: Some Gmail features have failed to load due to an Internet connectivity problem
- I do however get full speed on p2p and direct downloads
- I have thus far not yet desynced from my exchange.

I've tried both my Openweb and Webafrica ISP accounts...the same things happen.

Is there anything else that could be causing this aside from a line fault? Should I just phone telkom and have them send someone?

Thank you very much for any replies.
 
Here ya go:

On Openweb:

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 11 ms 10 ms 10 ms 196-210-144-129.dynamic.isadsl.co.za [196.210.144.129]
3 12 ms * 12 ms 196.38.73.121
4 * * 12 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 13 ms 13 ms 15 ms core1a-pkl-te-1-1.ip.isnet.net [196.26.0.60]
6 * 13 ms 13 ms ar1-rba-gi1-0.ip.isnet.net [168.209.1.171]
7 * 14 ms 13 ms mi-za-rba-gsrpe1-gi2-0-2.ip.isnet.net [168.209.86.122]
8 13 ms 13 ms * 197.96.148.74
9 * * 16 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
10 15 ms 14 ms 15 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
11 * 16 ms 16 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 * 16 ms 22 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
13 * 17 ms 16 ms 197.242.89.170

Trace complete.

On Webafrica:

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 10 ms 10 ms 196-210-144-129.dynamic.isadsl.co.za [196.210.144.129]
3 13 ms 13 ms * cdsl1-rba-vl2153.ip.isnet.net [196.38.73.169]
4 14 ms * 13 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 14 ms * 14 ms core1a-pkl-te-1-1.ip.isnet.net [196.26.0.60]
6 14 ms 13 ms * ar2-rba-gi0-0.ip.isnet.net [196.26.0.33]
7 13 ms 14 ms 13 ms mi-za-rba-epe1-te2-2-304.ip.isnet.net [168.209.86.250]
8 13 ms 13 ms 14 ms 197.96.148.74
9 16 ms 15 ms 15 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
10 15 ms 15 ms 15 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
11 16 ms 16 ms 15 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 17 ms 16 ms 19 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
13 * 16 ms 15 ms 197.242.89.170

Trace complete.
 
The sender expects a reply within a specified number of seconds. If a packet is not acknowledged within the expected interval, an asterisk is displayed
Click to expand...

It looks like there is a fault, but where are the line stats?
 
Here are the line stats

Downstream Line attenuation is 20dB and noise margin 30.1 dB; Upstream attenuation is 10.5dB and Noise margin of 12dB.

Excuse the double post...the edit option seems to not be working.
 
Paragon said:
Here are the line stats

Downstream Line attenuation is 20dB and noise margin 30.1 dB; Upstream attenuation is 10.5dB and Noise margin of 12dB.

Excuse the double post...the edit option seems to not be working.
Click to expand...

Stats are fine, I recommend you PM TelkomZA and ask him to run some tests before you phone Telkom, but I do think its a line fault.
 
Paragon said:
Good evening

I am hoping the wise sages of the mybroadband forum can give me some advice and clarification :)

I am farely sure I have a line fault, but would like to be sure before I send for a telkom Tech, just in case they tell me it's not a line fault and try and screw me over...

The Following is occuring:

- About 20% packet loss, both when pinging myadsl.co.za as well as on teamspeak
- Intermittently slow webpage loading. This comes and goes. When I try and load gmail for example it returns the following error: Some Gmail features have failed to load due to an Internet connectivity problem
- I do however get full speed on p2p and direct downloads
- I have thus far not yet desynced from my exchange.

I've tried both my Openweb and Webafrica ISP accounts...the same things happen.

Is there anything else that could be causing this aside from a line fault? Should I just phone telkom and have them send someone?

Thank you very much for any replies.
Click to expand...

Is your Landline 011 462 xxxx?
 
Thank for all the replies guys.

@agentfr: Negative

I reported the fault and was contacted by someone from the telkom technical department telling me they had identified a fault on the line. Hopefully it gets fixed soon :)
 
Last edited:
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