Is this bad service?

xrapidx said:
BTW PnP head-office are pretty good at handling complaints, or hellopeter - and they'll probably give you a R100 voucher, means you're up R30, and down 2 hours :p
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That means you are worth R15 an hour.

My garden needs some attention, let me know if you are interested in the job. :D
 
But you said the other teller tried and there was another error message given about insufficient funds? When in fact you had funds. Doesn't that prove that their machines weren't working properly?
 
Serqet said:
But you said the other teller tried and there was another error message given about insufficient funds? When in fact you had funds. Doesn't that prove that their machines weren't working properly?
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I didn't have funds. Like the ATM was wrong, so the machine was wrong I presume. It had come off my account according to the ATM. Only at the bank itself did the system show I had cash, which is why I withdrew it from the branch...
 
If the problem occurs once in a blue moon, then it can be safely bypassed by dealing with the customer direct.

BUT, if it occurs more than once a day, kick the system out and put signs up saying that it is no longer supported.
Do we really have to call Captain Obvious to point this out?
 
here was this earlier post on service

"I have been toying with the idea for a while but I think if more and more people demand it then perhaps we will either get it or just get better service.

My plan is to demand satisfaction (sexual) from businesses that screwed up or made a mistake. We should no longer accept things like "Sorry, we will rectify the problem" or "Please keep in mind we do not control these factors" and the myriad of other lame excuses we get given each day.

No - from now on when a company messes up you should not only demand a correction, you should demand satisfaction. I am sure that somewhere in their organization that have hot chicks that can be applied to show how sincere their apologies really are.

If customer satisfaction is really that important why not give it to them ?
Anyone else that thinks this is a good thing to demand when you have been wronged ?"

So someone at the bank or P & P must give you satisfaction
 
chutzpah44 said:
here was this earlier post on service

"I have been toying with the idea for a while but I think if more and more people demand it then perhaps we will either get it or just get better service.

My plan is to demand satisfaction (sexual) from businesses that screwed up or made a mistake. We should no longer accept things like "Sorry, we will rectify the problem" or "Please keep in mind we do not control these factors" and the myriad of other lame excuses we get given each day.

No - from now on when a company messes up you should not only demand a correction, you should demand satisfaction. I am sure that somewhere in their organization that have hot chicks that can be applied to show how sincere their apologies really are.

If customer satisfaction is really that important why not give it to them ?
Anyone else that thinks this is a good thing to demand when you have been wronged ?"

So someone at the bank or P & P must give you satisfaction
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Indeed. As far as I am concerned, it is PnP's responsibility cos the system was being used at one of their branches and it was clearly that till that had the issue only - so nothing really to do with the bank - though they are definitely no angels.
 
I think it's unjust to blame a company who is not in control of the variable. You can't blame Spar because the bank machine isn't working. You can't blame the petrol attendant because the petrol tankers are striking.
 
Serqet said:
I think it's unjust to blame a company who is not in control of the variable. You can't blame Spar because the bank machine isn't working. You can't blame the petrol attendant because the petrol tankers are striking.
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If you have the thing in your shop you need to accept some sort of responsibility for it.
 
So a petrol station should hand out refunds to customers who stop and can't put in petrol due to a strike? While i understand your frustration it's a little unfair to expect Pick N Pay to foot the bill for a bank error.
Put yourself in the manager's shoes. Would you honestly hand out vouchers because Absa's swipe machine wasn't working?
 
Serqet said:
So a petrol station should hand out refunds to customers who stop and can't put in petrol due to a strike? While i understand your frustration it's a little unfair to expect Pick N Pay to foot the bill for a bank error.
Put yourself in the manager's shoes. Would you honestly hand out vouchers because Absa's swipe machine wasn't working?
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If it is a known problem that happens more than once a day and nothing has been done to fix it, then yes.
 
How would one go about fixing it though? There is nothing Pick N Pay can do.
 
Close the till and then watch everyone complain because enough tills aren't open.
 
This card swiping over and over, also happens at Pick 'n Pay Cornwall. It's their equipment that's not working. The cashier's swipe machine does not work then after swiping your card about 10 times, they fetch another machine from the office which works. So, it's not a matter of being off line!
 
Serqet said:
Close the till and then watch everyone complain because enough tills aren't open.
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It was in the middle of a weekday. There were maybe 10 tills open and more than that closed. Not really a train smash to open up another till until the problem could be fixed now is it?
 
I understand exactly what you saying but i don't think we actually put ourselves in the managers shoes of these shopping outlets. It's not as straight forward as we think.

We have one of those swipe machines and trust me it's a mission trying to get th bank out to fix it or change something.
 
Anyways if you feel you received bad service then by all means lodge a complaint. I just wouldn't lodge a complaint unless i had more than one bad incident at a place. For example Nedbank kept putting a hold on my salary cheque. The first time i let it slide the next couple of times i complained and since then i haven't had a problem. Consistency is key in my opinion.
 
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