is this even possible?

[Zagan]

Hi Everyone.

I moved to a new house 2 weeks ago, and finally got my new Telkom ADSL line about 10 days ago.

I was the happiest man alive the first 7 days with my new line. had absolutely no latency issues when playing games, net was superfast .... man, life was awesome.

its been 3 days now, that the net at home is so bad, i cant even get google to open up.

if i run speedtest (and this is where it gets interesting)

Telkom SA (Sadly, my ISP) Down 2.74 Up.0.31
Afrihost .. Down 8.74 Up.1.21

And thats by only switching user accounts without restarting the router.

after some further investigation, i read the post on MyBB, understanding SNR and Attenuation. Now this is pretty interesting. dont know if my router (D Link DSL 2750U) is giving me the wrong info, but this is what i get under those figures. (just to prove the figures, i captured a screenshot)



420 dB line attenuation just doesn't seem right.
The SNR jumps between 64 and 134 everytime i reset the router.

is there any way that i can fix this? i had the most awesome line last year, and now everything went for a ball of $h@#.

Any help would be appreciated.

Thanks

 

[hoenner69]

I also have a D-Link Modem, just divide by 10. SNR of 6 is a bit low for a stable connection... But the Attenuation is within the limits. My Telkom Uncapped account has also been acting up in the last few days tho

 

[Keegan]

What solution do you have? are you not being throttled?

 

[JasDan]

I see you're connecting to your exchange using ADSL2+, which might be causing a bit of an issue. Try going to the Advanced tab, on the side bar hover over Network Tools, and open the ADSL option in that menu. From those checkboxes, deselect ADSL2+ and ADSL2, and hit apply. Basically we just forcing your modem to use an older, but sometimes more stable method for syncing.

If that doesn't help you can just re-enable them to get it back to it's previous state, no harm done

Could you also run the tool that Zertop wrote. It's on this thread: http://mybroadband.co.za/vb/showthread.php/576445-quot-Help-me-fix-my-internet-quot-report-tool?highlight=

Once that's run you can just paste the results here and we can take a look (Results are automatically copied to clipboard when the tool finishes)

 

[Mr.Jax]

I see you have a 10 meg line sync'ing at ~7 meg. Just note that when you disable ADSL2+,ADSL2, your line will no longer sync. Telkom's > 4 MEG only works on ADSL2+.

Good luck.

 

[Zagan]

Here is the results of the test .....

Local Tracert

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 10.0.0.2
2 8 ms 9 ms 8 ms ti-224-40-01.telkomadsl.co.za [105.224.40.1]
3 12 ms 11 ms 11 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
4 12 ms 10 ms 11 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
5 12 ms 12 ms 12 ms 165.165.216.221
6 11 ms 11 ms 12 ms rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za [196.43.11.134]
7 13 ms 12 ms 12 ms 196.43.25.138
8 14 ms 27 ms 13 ms mtn-gw.telkom-ipnet.co.za [196.25.58.18]
9 13 ms 13 ms 14 ms 41.181.139.108
10 14 ms 15 ms 13 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
11 15 ms 15 ms 15 ms 196.30.1.39
12 14 ms 13 ms 14 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21]
13 14 ms 14 ms 14 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net [196.31.63.194]
14 15 ms 14 ms 14 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 10.0.0.2
2 9 ms 8 ms 8 ms ti-224-40-01.telkomadsl.co.za [105.224.40.1]
3 11 ms 11 ms 10 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
4 11 ms 11 ms 11 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
5 12 ms 11 ms 11 ms 165.165.216.221
6 217 ms 210 ms 211 ms ams-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.90]
7 286 ms 290 ms 285 ms te2-5.ccr01.ams07.atlas.cogentco.com [149.6.60.69]
8 283 ms 297 ms 281 ms te0-7-0-16.ccr22.ams03.atlas.cogentco.com [154.54.57.229]
9 282 ms 286 ms 278 ms be2321.mag21.ams03.atlas.cogentco.com [154.54.78.102]
10 301 ms 301 ms 298 ms level3.ams03.atlas.cogentco.com [130.117.14.42]
11 269 ms 263 ms 271 ms 4.69.162.202
12 285 ms 293 ms 296 ms ae-57-222.ebr2.Amsterdam1.Level3.net [4.69.153.205]
13 294 ms 293 ms 283 ms ae-46-46.ebr2.London1.Level3.net [4.69.143.74]
14 278 ms 269 ms 267 ms ae-59-224.csw2.London1.Level3.net [4.69.153.142]
15 276 ms 268 ms 272 ms ae-21-52.car1.London1.Level3.net [4.69.139.98]
16 242 ms 245 ms 252 ms BYTEMARK-CO.car1.London1.Level3.net [212.187.193.10]
17 239 ms 236 ms 238 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
18 234 ms 241 ms 243 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 1:45 seconds. (194.49 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 1:47 seconds. (148.95 KB/s)


Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above)
Hosted by MTN Business (Johannesburg) [16.55 km]: 0.0 ms
Download: 4.03 Mbit/s
Upload: 0.53 Mbit/s
Share results: http://www.speedtest.net/result/3216573489.png


Test End Timestamp
2014-01-08 15:48:43,91