Is this lady legit. Mweb customer service

InternetSwag

Expert Member
Joined
Jan 24, 2012
Messages
3,342
Just got my fixed lte mtn sim
Plugged everything in and connected it.
No internet access.
It won't connect to 192.168.0.1
Called mweb, they said it takes 48 hours to configure itself and I must just wait

Is this legit? Seems like she just wanted to get rid of me
 

supersunbird

Honorary Master
Joined
Oct 1, 2005
Messages
53,184
Just got my fixed lte mtn sim
Plugged everything in and connected it.
No internet access.
It won't connect to 192.168.0.1
Called mweb, they said it takes 48 hours to configure itself and I must just wait

Is this legit? Seems like she just wanted to get rid of me
What won't connect to 192.168.0.1?
 

"D"

Expert Member
Joined
Oct 20, 2006
Messages
2,214
this legit? Seems like she just wanted to get rid of me
This is your golden opportunity to strike back:
 

Christo4

Senior Member
Joined
Sep 12, 2015
Messages
699
Just got my fixed lte mtn sim
Plugged everything in and connected it.
No internet access.
It won't connect to 192.168.0.1
Called mweb, they said it takes 48 hours to configure itself and I must just wait

Is this legit? Seems like she just wanted to get rid of me
You are refering to the router. The sim takes time to activate.
Had the same issue but with Rsaweb Mtn Lte. But that is a different issue.
Never again.
So give it a day and call again. Sometimes you do get somebody that cares.
 

Ouballie2

Active Member
Joined
Jul 3, 2019
Messages
68
You should be able to connect to the router but not the internet even if the sim is not activated.
Make sure you follow the correct steps.
 

joker08

Expert Member
Joined
Sep 4, 2018
Messages
1,205
Most customer service reps /front end tech support reps will do that to get rid of a customer quickly.
"Oh it's a new connection, when did u receive it ? Oh today, dont worry it takes 48 hours to get activated, so after 48 hours everything will be working"
They won't even bother to open the customers account on their CRM and check first.
 
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