Is this MWEB or Telkom Related...

L

ly4k

Active Member
Joined
Jun 14, 2012
Messages
44
So we had a few problems with the adsl line and exchange in our area, was fixed pretty quickly and I have been told everything should be running fine now as repairs where done to both the exchange and the line itself,


however it seems like any

international or media heavy site takes ages to load...

Are there any settings I should have changed or something? Download speeds are between 5-15kbps on direct downloads , mweb insists


everthing is A OKAY on thier side.. how do I go about solving this?

Thanks...
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
ly4k said:
So we had a few problems with the adsl line and exchange in our area, was fixed pretty quickly and I have been told everything should be running fine now as repairs where done to both the exchange and the line itself,


however it seems like any

international or media heavy site takes ages to load...

Are there any settings I should have changed or something? Download speeds are between 5-15kbps on direct downloads , mweb insists


everthing is A OKAY on thier side.. how do I go about solving this?

Thanks...
Click to expand...


Good Day,

You can verify if its your exchange by providing us trace routes, I would suggest bbc.co.uk and mweb.co.za.

Also your speed test results will be deteriorated, I will provide you the Telkom guest account details as well for a comparative to be done.
 
L

ly4k

Active Member
Joined
Jun 14, 2012
Messages
44
Hi, so this is what I got.. not sure whats going on though!



Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 8 ms 7 ms 7 ms 197.87.194.1
3 10 ms 9 ms 9 ms 197.84.96.138
4 9 ms 9 ms 9 ms 197.84.2.2
5 13 ms 11 ms 11 ms 197.84.5.226
6 9 ms 8 ms 9 ms 197.84.7.5
7 10 ms 10 ms 9 ms 196.28.178.142
8 21 ms 41 ms 28 ms 196.44.0.75
9 35 ms 35 ms 35 ms 196.44.31.69
10 36 ms 35 ms 34 ms 196.44.0.221
11 35 ms 35 ms 44 ms 196.30.1.53
12 35 ms 34 ms 34 ms 196.31.220.25
13 34 ms 34 ms 35 ms 196.31.63.146
14 34 ms 71 ms 34 ms 196.30.213.108
15 35 ms 34 ms 34 ms 41.72.136.53
16 34 ms 35 ms 34 ms 41.203.21.137

Trace complete.

Tracing route to www.bbc.net.uk [212.58.244.70]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 7 ms 7 ms 7 ms 197.87.194.1
3 9 ms 10 ms 9 ms 197.84.96.138
4 9 ms 9 ms 9 ms 197.84.2.2
5 155 ms 155 ms 155 ms 197.84.5.225
6 156 ms 156 ms 160 ms 197.84.4.32
7 156 ms 156 ms 154 ms 197.84.4.195
8 157 ms 155 ms 158 ms 176.67.177.234
9 157 ms 155 ms 156 ms 176.67.177.131
10 153 ms 153 ms 154 ms 195.50.124.133
11 154 ms 154 ms 154 ms 4.69.166.133
12 154 ms 154 ms 153 ms 4.69.166.13
13 154 ms 153 ms 154 ms 212.113.14.222
14 * * * Request timed out.
15 157 ms 154 ms 156 ms 132.185.254.109
16 157 ms 155 ms 154 ms 132.185.255.149
17 154 ms 154 ms 155 ms 212.58.244.70

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 7 ms 9 ms 9 ms 192.168.1.254
2 7 ms 7 ms 21 ms 197.87.194.1
3 24 ms 27 ms 9 ms 197.84.96.186
4 8 ms 8 ms 9 ms 197.84.2.2
5 10 ms 10 ms 10 ms 196.28.178.66
6 8 ms 10 ms 9 ms 196.41.144.35
7 10 ms 10 ms 11 ms 196.2.63.110

Trace complete.
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
ly4k said:
Hi, so this is what I got.. not sure whats going on though!



Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 8 ms 7 ms 7 ms 197.87.194.1
3 10 ms 9 ms 9 ms 197.84.96.138
4 9 ms 9 ms 9 ms 197.84.2.2
5 13 ms 11 ms 11 ms 197.84.5.226
6 9 ms 8 ms 9 ms 197.84.7.5
7 10 ms 10 ms 9 ms 196.28.178.142
8 21 ms 41 ms 28 ms 196.44.0.75
9 35 ms 35 ms 35 ms 196.44.31.69
10 36 ms 35 ms 34 ms 196.44.0.221
11 35 ms 35 ms 44 ms 196.30.1.53
12 35 ms 34 ms 34 ms 196.31.220.25
13 34 ms 34 ms 35 ms 196.31.63.146
14 34 ms 71 ms 34 ms 196.30.213.108
15 35 ms 34 ms 34 ms 41.72.136.53
16 34 ms 35 ms 34 ms 41.203.21.137

Trace complete.

Tracing route to www.bbc.net.uk [212.58.244.70]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 7 ms 7 ms 7 ms 197.87.194.1
3 9 ms 10 ms 9 ms 197.84.96.138
4 9 ms 9 ms 9 ms 197.84.2.2
5 155 ms 155 ms 155 ms 197.84.5.225
6 156 ms 156 ms 160 ms 197.84.4.32
7 156 ms 156 ms 154 ms 197.84.4.195
8 157 ms 155 ms 158 ms 176.67.177.234
9 157 ms 155 ms 156 ms 176.67.177.131
10 153 ms 153 ms 154 ms 195.50.124.133
11 154 ms 154 ms 154 ms 4.69.166.133
12 154 ms 154 ms 153 ms 4.69.166.13
13 154 ms 153 ms 154 ms 212.113.14.222
14 * * * Request timed out.
15 157 ms 154 ms 156 ms 132.185.254.109
16 157 ms 155 ms 154 ms 132.185.255.149
17 154 ms 154 ms 155 ms 212.58.244.70

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 7 ms 9 ms 9 ms 192.168.1.254
2 7 ms 7 ms 21 ms 197.87.194.1
3 24 ms 27 ms 9 ms 197.84.96.186
4 8 ms 8 ms 9 ms 197.84.2.2
5 10 ms 10 ms 10 ms 196.28.178.66
6 8 ms 10 ms 9 ms 196.41.144.35
7 10 ms 10 ms 11 ms 196.2.63.110

Trace complete.
Click to expand...

Your trace route results seem fine and is not showing any congestion at your exchange at the moment.

How is your general experience now?
 
L

ly4k

Active Member
Joined
Jun 14, 2012
Messages
44
wow thats really odd.. pages take ages to load mate even with gmail I have to hit the load in basic html button, have tried downloading updates and sometimes the speed shoots to 197kbps for a short while and then drops completely so I have to start basicaly from scratch every time :<
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
ly4k said:
wow thats really odd.. pages take ages to load mate even with gmail I have to hit the load in basic html button, have tried downloading updates and sometimes the speed shoots to 197kbps for a short while and then drops completely so I have to start basicaly from scratch every time :<
Click to expand...

I have checked your account and you are being throttled, the throttling was enabled on the 16th September.
 
L

ly4k

Active Member
Joined
Jun 14, 2012
Messages
44
okay cool... so this sort of thing is the normal experience one should expect after being throttled basically just surfing..sweet
 
A

AthenianOwl

Executive Member
Joined
Feb 9, 2009
Messages
8,897
MWEB Guy said:
I have checked your account and you are being throttled, the throttling was enabled on the 16th September.
Click to expand...

:sick:

YOU SHOULD ALWAYS INFORM THE USER VIA EMAIL AS SOON AS HIS ACCOUNT IS SET TO BEING THROTTLED!!!! :mad: MWEB is getting worse and worse these days. WTF IS GOING ON IN THE CEO'S OFFICE!!!!

@ ly4k
Do yourself a big favour by cancelling your MWEB account and make a switch to either Afrihost or Openweb. They are really good.

http://goo.gl/MMSz9U
Cancellation form (Email it to cancellations@mweb.com)
 
Last edited:
A

aktor

Senior Member
Joined
Mar 27, 2009
Messages
841
MWEB Guy said:
I have checked your account and you are being throttled, the throttling was enabled on the 16th September.
Click to expand...
Well.... heh. Your PR skills are lacking (in the sense that you don't try sugarcoat the fact that you're shafting your client), but at least that means the truth comes out quicker.
This throttling is ridiculous.
 
L

ly4k

Active Member
Joined
Jun 14, 2012
Messages
44
So got a call saying the throttling has been lifted! they recommend only downloading for a day or 2 and then taking a break for 24 hours haha! wtf..>
 
K

koeks525

Executive Member
Joined
Jul 14, 2012
Messages
5,321
ly4k said:
So got a call saying the throttling has been lifted! they recommend only downloading for a day or 2 and then taking a break for 24 hours haha! wtf..>
Click to expand...

Yho, that's really ridiculous! I don't know what has gotten to MWEB, they so stingy with bandwidth!!

MWEB Guy said:
I have checked your account and you are being throttled, the throttling was enabled on the 16th September.
Click to expand...

Yho!! :sick: :wtf:

Why doesn't MWEB do shaping during peak times instead of throttling? Or they do both?
 
Last edited:
Necuno

Necuno

Court Jester
Joined
Sep 27, 2005
Messages
58,567
ly4k said:
So got a call saying the throttling has been lifted! they recommend only downloading for a day or 2 and then taking a break for 24 hours haha! wtf..>
Click to expand...

What a load of ****.
 
A

AthenianOwl

Executive Member
Joined
Feb 9, 2009
Messages
8,897
ly4k said:
So got a call saying the throttling has been lifted! they recommend only downloading for a day or 2 and then taking a break for 24 hours haha! wtf..>
Click to expand...

MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
MWEB SUCKS
 
B

bekdik

Honorary Master
Joined
Dec 5, 2004
Messages
12,860
koeks525 said:
Yho, that's really ridiculous! I don't know what has gotten to MWEB, they so stingy with bandwidth!!



Yho!! :sick: :wtf:

Why doesn't MWEB do shaping during peak times instead of throttling? Or they do both?
Click to expand...

It would appear that they do both. And it also appears that if you are running torrents everything is slowed to useless.
 
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