Is this the acceptable norm?

[IamNoone]

Autocorrect on phone did the "line".

Mangaung. They are pretty spot on. They give time. 2 hours. 3 hours. Never "now-now". Now what?

I am very happy for you.

Good luck with the fibre.

I understand how frustrating it can be when the things are not working as it should.

 

[Former member 61586]

I am very happy for you.

Good luck with the fibre.

I understand how frustrating it can be when the things are not working as it should.

Shame

 

[killerbyte]

14 hours down. New ticket logged with Axxess 1 hour ago. Fckall response thus far.

You are just wasting your time sending in more tickets.

Network Status | Afrihost

See the status updates of our Fibre, LTE, DSL, Mobile and Hosting networks, what's affecting them - if anything, and what the cause is.

www.afrihost.com

Afrihost's status page shows the outage so just watch that page and then once it shows restored you can know whether your fibre line is buggered.

It is frustrating having no internet, we all understand, but there is nothing you can do to fix your own fibre and with a network outage there is nothing axxess can do to assist you. Sending in tickets is just wasting your own time.

 

[IamNoone]

You are just wasting your time sending in more tickets.

Network Status | Afrihost

See the status updates of our Fibre, LTE, DSL, Mobile and Hosting networks, what's affecting them - if anything, and what the cause is.

www.afrihost.com

Afrihost's status page shows the outage so just watch that page and then once it shows restored you can know whether your fibre line is buggered.

It is frustrating having no internet, we all understand, but there is nothing you can do to fix your own fibre and with a network outage there is nothing axxess can do to assist you. Sending in tickets is just wasting your own time.

He is just venting. Trying to help them understand is pointless.

I see this with clients every day. Some people feel entitled to special treatment.

 

[longboy]

Fibre is out in my area.

I'm with Axxess on OpenServe infrastructure.

So firstly I report that my internet is down and do all the silly tests with the agent. After the 100th reset, she says...."oops, just noticed there is an outage I your area. Sorrreee".

No estimated time when it will be fixed. No news on the outage, on the axxess "status" page for Fibre. So I have no idea how long I should wait before lodging another ticket in case there is a problem only with my line.

I don't normally have outages like this. But is this really what passes for acceptable service levels these days? Customer has to make you aware of an area outage. No indication on status page of area outage even after being made aware of it by your clients complaint. No ETA on repairs. Customer just has to sit and wait. FFS, we give webafrica a hard time, but this is no better. 2 hours down now. Fck any urgent work I need internet for.

Axxess – NetworkStatus

See the network status and outages of Axxess. See if the network is down, or report and see network problems in real time.

networkstatus.co.za

 

[longboy]

This is why I got a cheapie Vuma Reach for R399 p/m as a backup.

Main is Openserve with Afrihost.

 

[IamNoone]

This is why I got a cheapie Vuma Reach for R399 p/m as a backup.

Main is Openserve with Afrihost.

I don't understand why people who are so dependent on their internet connection does not make provision for possible issues. Face it, no service has 100% uptime.

I have a mobile package as emergency backup.

Entertainment is served from a local server if internet is down, we can live without Netflix etc.

 

[Former member 61586]

This is why I got a cheapie Vuma Reach for R399 p/m as a backup.

Main is Openserve with Afrihost.

I am annoyed at the downtime yes. But that is not what is fcking pissing me off. Its the "we have a problem and cant even give a ball park on when it will be fixed". You would swear it was the very first time they ever had an outage and had absolutely no idea what to do and were still figuring out arse from elbow. And even if they didnt know what the fck was happening, they should keep customers informed of developments every 2 or so hours. Why have we become so conditioned to p03s service? And what I just described is what the municipality does when the water or electricity is down. So I would really assume that is the absolutely minimum a big private company should aim for. When government handles outages better than you....YOU FCKED UP P03S.

 

[longboy]

I am annoyed at the downtime yes. But that is not what is fcking pissing me off. Its the "we have a problem and cant even give a ball park on when it will be fixed". You would swear it was the very first time they ever had an outage and had absolutely no idea what to do and were still figuring out arse from elbow. And even if they didnt know what the fck was happening, they should keep customers informed of developments every 2 or so hours. Why have we become so conditioned to p03s service? And what I just described is what the municipality does when the water or electricity is down. So I would really assume that is the absolutely minimum a big private company should aim for. When government handles outages better than you....YOU FCKED UP P03S.

Yeah the problem with us Saffers is that we are content with "substandard" service and do not complain much.

 

[Former member 61586]

FFS. Down again. Same play book. Axxess clueless. After many hours they are informed by Openserve there is a fault.

 

[killerbyte]

You are just wasting your time sending in more tickets.

Network Status | Afrihost

See the status updates of our Fibre, LTE, DSL, Mobile and Hosting networks, what's affecting them - if anything, and what the cause is.

www.afrihost.com

Afrihost's status page shows the outage so just watch that page and then once it shows restored you can know whether your fibre line is buggered.

It is frustrating having no internet, we all understand, but there is nothing you can do to fix your own fibre and with a network outage there is nothing axxess can do to assist you. Sending in tickets is just wasting your own time.

I recommend using Afrihost's status page.