If you have ADSL with MWEB they are probably overcharging you R 40 a month. When you changed from 'Dial up' (analogue) to ADSL Mweb continued your 'Dial up' service in addition even though you never actually used that service ever again. Of course Mweb knows that, but they neglect to tell you, so that you unwittingly continue to pay the extra R 40. At first it was mentioned as a separate item on your bill, but later they included that charge in the package. When I confronted them with the issue they were prepared to cancel the 'Dial up service' from the first of the following month, but refused to refund me the money I have been overpaying for many years. Their reasoning is: "
It was your responsibility to have cancelled the service. As this was visible in your billing and on your MWEB invoices." (What??????)
So they assume, that their customers are knowledgeable and alert enough to advise Mweb they no longer need to be charged for 'Dial up'. They reserve the right to continue charging those customers, who are too stupid to know, that with an ADSL service one does not need a 'Dial up' service.
Their logic is as baffling as their business ethics are.
Please advise all your friends about this. The victims will save R 40 from now on and perhaps a united protest will persuade Mweb to do the honourable and refund all of us.
It was your responsibility to have cancelled the service. As this was visible in your billing and on your MWEB invoices." (What??????)
So they assume, that their customers are knowledgeable and alert enough to advise Mweb they no longer need to be charged for 'Dial up'. They reserve the right to continue charging those customers, who are too stupid to know, that with an ADSL service one does not need a 'Dial up' service.
Their logic is as baffling as their business ethics are.
Please advise all your friends about this. The victims will save R 40 from now on and perhaps a united protest will persuade Mweb to do the honourable and refund all of us.
