iSAT vs Dimension Data

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skybound

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According to this website: https://www.isat-vs-is-and-dd-and-ntt-ltd.net/ seems iSAT are taking on the big guns and have setup an entire web site detailing an issue that related to OpenStack.

"This Web site details iSAT’s (Internet Services and Technologies) ongoing struggle to get fair and just compensation from Internet Solutions/Dimension Data for income lost due to admitted gross corporate negligence on Internet Solutions/Dimension Data’s part. "
 
Seems a bit like these guys have the wrong impression about how things work.
If their backups were lost, due to any failure, they only have themselves to blame. You don't backup all your data in one place without keeping a series of backups, as well as offline backups.
They want to point fingers at DD and shift their own blame due to their own negligence.
They also make bold statements to say that DD consumed IS due to this specific case.
What are they using? I want some too.
A company, especially a respected company like DD would hardly change their business for a small fkup like this.
With that logic every customer complaint to any business should result in changing a company, brand and corporate identity.
These guys are sucking thumbs just to avoid taking responsibility for their own mistakes.
 
I see iSATs vs IS & DD website has been taken down.

This website is currently the subject of litigation and the contents thereof are accordingly unavailable until further notice.​

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So much for the talk that iSAT claimed it would never come down as it was truthful. What can one read into it being taken down?

This is what they said:
Despite this, Dimension Data’s attorneys have threatened to go to the high court to get an interdict forcing iSAT to take down this Web site, and stop the sending of the press release. Based on https://www.isat-vs-is-and-dd-and-ntt-ltd.net/request-to-dimension-data-attorneys-eversheds-sutherland-and-a-representative-from-dimension-data-to-work-through-the-web-site/ , iSAT’s opinion is that to get this interdict, Dimension Data and Eversheds Sutherland (Dimension Data’s attorneys), would have to misrepresent the truth to the high court. The legal ramifications for both Dimension Data and Eversheds Sutherland for such behavior, iSAT imagines, would be extremely harsh.
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Eric said:
If you're paying a service to store your data, you will have a signed SLA that should include all the fine print about availability.
There are plenty who purchase all their services from one provider (Amazon, Azure, etc.) including backup.
Now the big guys tend to have redundant mirrors of their systems. Either DiData don't or they didn't sell a product that incorporated any redundancy.
Actually quite disturbing for a service provider, legal issues aside.
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Those are assumptions.

Did they sign an SLA agreement?
Does the SLA include backup, retention and recovery terms, if they signed it?
Why didn't they do their own backups, especially if the information is seemingly that vital?
Excuses for their own failures and not applying foresight.
 
Eric said:
That would be the case if iSAT were providing DiData a service.
Yes, no doubt there were SLAs signed and communication about the product. As for the specifics, it's pure speculation.
This is about the failure of DiData with regards their service, regardless of iSat's own lack of prep. All we have is what's been said.

So let me ask you.
Do your clients all perform duplicate backups to different cloud providers / locations?
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Yes

You do online and offline backups as standard practice. True cloud backups are not server specific. That's the point of cloud. If multiple backups or more important backups are required, backups are on multiple cloud providers. Even dropbox, onedrive and mega would suffice.

Did these iSat folk not realise that mega offers 50GB free?

Tell me their data was larger than that please..

Dimension Data has impeccable support and service. If you don't know their vital input in this country you are highly mistaken. Without them, S.A Internet and the luxury you have of being online wouldn't have been possible.
 
Eric said:
Do your clients all perform duplicate backups to different cloud providers / locations?
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When you're claiming R21billion in damages you sure as **** back your data up with geographic redundancy and replication.
 
iSAT clutching at straws trying to argue running outdated software was the reason they lost R21billion worth of critical historic data.
 
Due to the catastrophic failure, a project that iSAT had been working on for more than 4 years had to be scrapped, because the historical data collected for analysis and predictive purposes was lost. iSAT had done its due diligence in keeping multiple copies of the key data stored on multiple CVM instances, all this data was irretrievably lost.
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Cry me a river - sounds like iSAT's bottom line was hurting and they saw an opportunity to grab some quick bucks.
 
iSAT feels morally obliged to inform current Dimension Data clients and those thinking of working with Dimension Data to take incredible care. Based on iSAT’s experiences with Dimension Data, its possible attempted cover up and complete lack of responsibility, the potential risks for corporate institutions and businesses of any size, in South Africa or anywhere else in the world, when using Dimension Data’s products and services, may be great
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Moral obligation :ROFL:
 

Firewalls are becoming an essential part of internet security. This software forms an invisible barrier between you and the internet, protecting you from unlawful access to the data on your computer. If you use a stand alone computer, software such as Zone Alarms Pro is advisable. Windows XP does come with built in firewall capabilities. Be sure to ensure that it is activated if you do use XP. Zone Alarms is available from http://www.zonealarm.com/.
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Serving South Africa since 1997​

 
ponder said:
50GB is nothing in all honesty.
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I don't disagree.
I'm just making a point.
Cloud storage is inexpensive, especially in a scenario like this.

Edit: If their data was larger than that, I would still be surprised.
 
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Whatever the size of their R21billion data store, I'm sure they could have at least afforded some USB disks to keep stuff on even if they were too cheap to use AWS/Azure or build a small server to keep in their "offices"

I read iSAT is apparently one of the worst offenders for spam in SA... not at all surprised.
 
These people put more work into creating a website to badmouth DD/NTT than they put into making sure they had working backups of their R21billion world changing machine learning crypto blockchain algorithm quantum A.I. dark matter CLOUD
 
iSAT is a tiny "ISP" in PE, I have had dealings with them in a previous company and they definitely didnt develop something worth R21b.
This will go the same way these things always do. Small company takes service with big company and doesnt read the fine print, small company then thinks they can claim a bunch of money from big company. Big company then throws a bunch of their lawyers at the problem and it goes away because there wasnt a case to begin with.

I still would love to know where the R21b figure comes from.
 
waylander said:
These people put more work into creating a website to badmouth DD/NTT than they put into making sure they had working backups of their R21billion world changing machine learning crypto blockchain algorithm quantum A.I. dark matter CLOUD
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Yup, that about sums it up.
Its a common event with hosted services, people just assume that everything is backed up automatically.
 
One has to wonder if they have proper backups of this very detailed website...
 
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