ISP Billing Query

[SpydaMunkeeZA]

Good Day All.
I have a question that I need some advice for.
A little under a year ago I put in a Cancellation request with my ISP, was planning on changing ISPs but then called to revert. The services went on working without issue for nearly a year so I thought nothing further of it.
At the beginning of July 2022 my internet stopped working so I contacted their support to have them check what the issue was and it turns out that they terminated my service because they realised that they haven't billed me for 10 months and now they are demanding I pay the outstanding amount before they reactivate. All previous billing was via debit order and last invoice on the Customer Zone is from 01/08/2021
The new outstanding amount is for over R10000. What are my options here?

 

[STORMERSFAN]

If you used the service.. Pay what's outstanding..

 

[rh1]

Not sure what the issue is. How do you not notice for a year, that you not paying for a service?

 

[Cactus]

Depending on the ISP, you can probably make a payment arrangement with them, but take this as a lesson to make sure you watch your bank account more closely

 

[SpydaMunkeeZA]

Not sure what the issue is. How do you not notice for a year, that you not paying for a service?

Well unfortunately I do not check my debit orders each month and they never notified me of any issues

 

[SpydaMunkeeZA]

Thanks all, I was never trying to find a way out of paying. I just cannot afford to pay R12000 once off. The ISP has agreed to allow me to pay it off over a few month which helps. Thanks for the suggestion

Depending on the ISP, you can probably make a payment arrangement with them, but take this as a lesson to make sure you watch your bank account more closely

 

[rh1]

Well unfortunately I do not check my debit orders each month and they never notified me of any issues

It is a good habit to perform. Not just for these type of cases, but also to identify unauthorised debits which is a problem.