ISP price adjustments

[Argus]

Hi,

Is an ISP allowed to adjust their price lower for a FTTH or ADSL package and leave you on the higher price?

I am currently with Vox on a FTTH package which i have recently found out they lowered the price of the package a couple of months ago.
When i asked why i am being charged the higher rate i got told the new price is for new customers only but they are happy to convert me to the new price point.
How can they launch a lower price and leave all existing customers on the higher price point.

Is this protected under the consumer protection act?

Regards,

 

[XenitXTD]

If you signed a contract... They have the option to drop your rate at their own good will but you signed at a specific price so they can keep it for the duration of the contract...

If you month to month then no... they have to adjust it down as their pricing changes.

 

[Argus]

This is on a month-to-month so am on the same understanding
interesting Vox don't believe it works this way and refuse to give any credit for the months they did not adjust

 

[Mr Scratch]

Which network operator? Vox has always moved clients to the currently offered rate.

 

[Argus]

This is with Vox on their FTTH package through Vumatel.
Thye are only adjusting the price now that i have queried it