Issue backing up my iPhone5 to pc

[game@holic]

Hi everyone, I seem to have an issue when backing up my iPhone 5 to my PC.

I have the latest version of iTunes on Windows 7.
I have the latest software update on my phone as well.

When I connect to iTunes and select the option to backup, it does attempt to start backing up my phone.

At step 2 when the device is syncing, iTunes seems to stop syncing the device. I notice the progress bar disappears when doing this.

I don't get any error message on the device or iTunes. The backup process just stops for some odd reason.

When I click on the backup button again, it starts to back up the device again, but I get the same result.

The "last back up date" reflects a date in the past.

I checked my backup folder manually, but I do not see a backup file for the latest backup.

I even restarted the phone and PC but nothing happens.

I even re-installed itunes as well.

My PC has enough free hard disk space so there should be no issues.

I need the backup in order to transfer my data to a new device.

Has anyone experienced this?

I need some help.

 

[Lord Flacko]

Have you tried deleting existing backups for that phone in iTunes ?

Edit -> Preferences -> Devices

Select the backups for that particular phone.

Restart the PC.