Issue with Vodacom, do we still have reps here?

xrapidx

xrapidx

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Sometime in October/November there was an issue with my account where 2GB Recurring got added to my bill - after various back and forth, I thought this was resolved in December/January... part of this was a "data bundle" that got added to my account to say "sorry for inconvenience."

I thought that would have finally ended this month, but I just checked and I have 2.8GB of data... and its a bit confusing:
Recurring monthly 0.83GB 01 Apr 2016
Recurring monthly 2GB 01 May 2016

I'm not currently paying for this?

I really do not what to go through customer care as they have yet to respond with help.

1.) I'm not paying for these bundles (i.e. they're not being billed)
2.) I don't want reoccurring data.
3.) I don't want Vodacom to realise there has been some mistake and somehow inflate my bill by OOB rates

(I have a topup contract which currently has a balance of R1,500 because I'm not buying data)
 
Ockie said:
If you want me to remove it for you, then PM me your number and ID number (for authentication purposes)
Click to expand...

This man should receive a bonus salary from Vodacom since he does all this work for them. :p
 
Ockie said:
If you want me to remove it for you, then PM me your number and ID number (for authentication purposes)
Click to expand...

I think its more an investigation as to wtf is happening :p Cause its not charged for - but its there.... I'll pm you
 
xrapidx said:
I think its more an investigation as to wtf is happening :p Cause its not charged for - but its there.... I'll pm you
Click to expand...

Hi there. I have had a look on your line. MyMeg 0 is active on your line which means that you should not have a extra 2gig on your line. I have logged a call with IT for them to have a look on the backend systems. Will revert with feedback once received.
 
Ockie said:
Hi there. I have had a look on your line. MyMeg 0 is active on your line which means that you should not have a extra 2gig on your line. I have logged a call with IT for them to have a look on the backend systems. Will revert with feedback once received.
Click to expand...

Tx - not sure if its possible to see the name of the guy that was assisting with the initial issue, maybe he knows whats going on, because at the time they were switching between a once off bundle and a reoccurring - and eventually said they were loading a once off bundle... and I thought that expired yesterday.
 
Reference No.: INC0000********
Summary: DATA BUNDLE QUERY

Your reported Incident has been resolved with the following resolution:
Hi

MSISDN 2782*******has been removed from the recurring data table.

Kind regards
ISD
 
Awesome - thanks - hopefully they don't screw with my bill now :whistle:

And with the 3GB I just bought :p
 
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