Issues for over a month with Mweb and Telkom

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zoidwolf

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Hi guys

Hoping I could get someone's help on diagnosing this here, I don't know what else to do.

I've been struggling with latency on my line since August 8th. I've contacted both Telkom, then Mweb, who pointed me to Telkom again and no one can tell me what's wrong with the line. I was told a Telkom technician would call me, but no one has yet.
All speed tests end up fine, but the tracert's (and subsequent latency) are always terrible, regardless of what ISP I do the test on. (done on both Mweb and AH)

The problems are occasionally with browsing and line speed, but 100% of the time I can't do anything latency sensitive or play online games with pings spiking over 200ms.

I've thought about changing the ISP but even on a different ISP the line is still going to be the same... And it seems like none of the ISPs want to deal with the whole Telkom exchange congestion issues anyway, because everyone has exchange problems.

Here are the various traceroutes: http://imgur.com/a/UNSyB

Most of the tests screenshotted are done with the mweb account, but I have confirmed them with a different AH account. The Telkom rep here on mybb has told me that they can't see any issues with the exchange or line from their side. Does anyone know what could be causing these results?

Thanks in advance.
 
Rickster said:
Its obvious exchange congestion, PM TelkomZA.
Click to expand...

So I tried playing online games now on a new isp account (axxess) and am getting horrible ping + this tracert: http://i.imgur.com/eIrCSaT.jpg

Is my line just screwed? I thought it would get better, late at night if it was congestion. Also, the latency wasn't on the 3rd hop now... Not saying it isn't congestion, I'm quite a noob with this stuff.

Edit: have pm'ed telkomza btw, hopefully going to get this sorted out
 
Last edited:
zoidwolf said:
So I tried playing online games now on a new isp account (axxess) and am getting horrible ping + this tracert: http://i.imgur.com/eIrCSaT.jpg

Is my line just screwed? I thought it would get better, late at night if it was congestion. Also, the latency wasn't on the 3rd hop now... Not saying it isn't congestion, I'm quite a noob with this stuff.

Edit: have pm'ed telkomza btw, hopefully going to get this sorted out
Click to expand...

Sign up for a free 1G account here https://crystalweb.typeform.com/to/o6sT6y which is unshaped and test again.

You can also call their support which is very good and ask them to assist ;)
 
Last edited:
zoidwolf said:
Hi guys

Hoping I could get someone's help on diagnosing this here, I don't know what else to do.

I've been struggling with latency on my line since August 8th. I've contacted both Telkom, then Mweb, who pointed me to Telkom again and no one can tell me what's wrong with the line. I was told a Telkom technician would call me, but no one has yet.
All speed tests end up fine, but the tracert's (and subsequent latency) are always terrible, regardless of what ISP I do the test on. (done on both Mweb and AH)

The problems are occasionally with browsing and line speed, but 100% of the time I can't do anything latency sensitive or play online games with pings spiking over 200ms.

I've thought about changing the ISP but even on a different ISP the line is still going to be the same... And it seems like none of the ISPs want to deal with the whole Telkom exchange congestion issues anyway, because everyone has exchange problems.

Here are the various traceroutes: http://imgur.com/a/UNSyB

Most of the tests screenshotted are done with the mweb account, but I have confirmed them with a different AH account. The Telkom rep here on mybb has told me that they can't see any issues with the exchange or line from their side. Does anyone know what could be causing these results?

Thanks in advance.
Click to expand...

Hi zoidwolf, your traceroute results don't resemble that of a congested exchange. If it did, you would notice higher than usual latency very early in your traceroutes with response times incrementing all the way to the end (i.e. the final set of response times should generally be the highest out of all in your treaceroute result). Please PM me your MWEB email address so that I can look into this for you.
 
zoidwolf said:
I thought it would get better, late at night if it was congestion
Click to expand...

What's your gaming experience like early hours of the morning and very late at night during the week (i.e. off-peak periods)?
 
Mentioned this in the PM, but it only seemed to go back to normal (pre august), once when I stayed up after 2am. I tried to play online quite late, 12 or 1am last night and I still had problems. Holding thumbs this is an easy fix!

Edit: here is the tracert from tonight, at 8pm: http://i.imgur.com/UaohM02.jpg
The 9th to 30th hop all timed out
 
Last edited:
zoidwolf said:
Mentioned this in the PM, but it only seemed to go back to normal (pre august), once when I stayed up after 2am. I tried to play online quite late, 12 or 1am last night and I still had problems. Holding thumbs this is an easy fix!

Edit: here is the tracert from tonight, at 8pm: http://i.imgur.com/UaohM02.jpg
The 9th to 30th hop all timed out
Click to expand...

Please refer to my response to your PM.
 
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