Issues not being resolved

[JQ#17]

Hi

I seem to be having an issue with my fibre. I keep having a blinking red light on LOS since Wednesday om my VUMA fibrebox.

I have raised the issue with Afrihost and since then nothing has been done. they keep saying they are waiting for feedback from VUMA and that it takes 24-48 hours.

The issue has been escalated multiple times and after being promised a call from VUMA still nothing. now the WA team have escalated the issue again and say that i need to wait for VUMA for a further 24-48h

if anybody from the Afrihost my Broadband team can please assist. @AfriGuy @Afrigirl

 

[Afrigirl]

Hello.

Please share the ticket ID.

 

[JQ#17]

Hello.

Please share the ticket ID.

Hi @Afrigirl

Reference number I was given is 00018521

 

[Afrigirl]

Hi @Afrigirl

Reference number I was given is 00018521

I have requested Vuma for Feedback. With a fault of this kind, they may need to send a technician.
They will contact you to confirm availability

 

[JQ#17]

I have requested Vuma for Feedback. With a fault of this kind, they may need to send a technician.
They will contact you to confirm availability

Thank you for the feedback @Afrigirl

any idea how long it will be before the contact me? as mentioned previously it has been more that 48h?

does technicians do call outs over the weekend?