lws
Well-Known Member
Has anyone else been experiencing problems with Crown Technologies of late?
Based on a number of positive feedback from fellow forumites, I decided to go ahead with the order of a copy of Adobe Master Suite CS4 Student edition for my brother from them.
I had originally asked them to check for stock for a cheaper option (the design one, I think). They got back to me and said, yes, they have stock but when I gave it some thought, I decided on getting the Master collection instead.
On 24 March 2010, I placed the order, received an e-mail stating the generic order process with instructions at the bottom to deposit money into their account and to e-mail confirmation of payment to them. Since I had an upcoming conference, I made the transfer and sent proof of payment to them at once.
I then received an e-mail shortly afterwards with the following message:
We found stock of this product but the price has changed with the new stock that came but we only have one left instock. New price is R3433.45 inc vat!
The cost was about R200 but still cheaper than elsewhere but I was a bit annoyed that at no point in time was I informed that I would have to first check with them that the price was right before I should pay (after all, the instructions on their e-mail told me to make the payment!). I told them to cancel my order and refund me my money.
The next day, Ruaan e-mails me to tell me:
We do apologize for the inconvenience but you didn’t have to pay the order until we got back to you regarding the availability. I’m sending your Acc details to our accounts department for a refund!
So clearly it was my fault for wanting to be a good customer and pay quickly.
I hear no news what so ever from them. I return from conference and on 19 April 2010, fire off another e-mail to them.
On 20 April, I am sent an e-mail informing me that my order's status has changed to Refund Pending.
On 13 May, I get another e-mail:
Your order has been updated to the following status.
New status: Refund Pending
Please reply to this email if you have any questions.
The comments for your order are
Good Day
We apologize for the delay in the refunds we had a few technical problems that was sorted out. We will be refunding the orders this week.
We sincerely apologize for the inconvenience caused but this won’t happen ever again since we have made secondary plans if this should happen again in the future.
Kind Regards
CrownTech Team
I then sent another message (three, actually - two via e-mail, one to the webmaster, one to Ruaan and one via their website's Contact Us page) but have so far been ignored.
I'm hoping I'm wrong but these guys have been holding onto my money for well over a month (almost two months, as a matter of fact) - I fail to see how difficult it is to give me my money back, seeing that they didn't place any order in the first place!
Based on a number of positive feedback from fellow forumites, I decided to go ahead with the order of a copy of Adobe Master Suite CS4 Student edition for my brother from them.
I had originally asked them to check for stock for a cheaper option (the design one, I think). They got back to me and said, yes, they have stock but when I gave it some thought, I decided on getting the Master collection instead.
On 24 March 2010, I placed the order, received an e-mail stating the generic order process with instructions at the bottom to deposit money into their account and to e-mail confirmation of payment to them. Since I had an upcoming conference, I made the transfer and sent proof of payment to them at once.
I then received an e-mail shortly afterwards with the following message:
We found stock of this product but the price has changed with the new stock that came but we only have one left instock. New price is R3433.45 inc vat!
The cost was about R200 but still cheaper than elsewhere but I was a bit annoyed that at no point in time was I informed that I would have to first check with them that the price was right before I should pay (after all, the instructions on their e-mail told me to make the payment!). I told them to cancel my order and refund me my money.
The next day, Ruaan e-mails me to tell me:
We do apologize for the inconvenience but you didn’t have to pay the order until we got back to you regarding the availability. I’m sending your Acc details to our accounts department for a refund!
So clearly it was my fault for wanting to be a good customer and pay quickly.
I hear no news what so ever from them. I return from conference and on 19 April 2010, fire off another e-mail to them.
On 20 April, I am sent an e-mail informing me that my order's status has changed to Refund Pending.
On 13 May, I get another e-mail:
Your order has been updated to the following status.
New status: Refund Pending
Please reply to this email if you have any questions.
The comments for your order are
Good Day
We apologize for the delay in the refunds we had a few technical problems that was sorted out. We will be refunding the orders this week.
We sincerely apologize for the inconvenience caused but this won’t happen ever again since we have made secondary plans if this should happen again in the future.
Kind Regards
CrownTech Team
I then sent another message (three, actually - two via e-mail, one to the webmaster, one to Ruaan and one via their website's Contact Us page) but have so far been ignored.
I'm hoping I'm wrong but these guys have been holding onto my money for well over a month (almost two months, as a matter of fact) - I fail to see how difficult it is to give me my money back, seeing that they didn't place any order in the first place!
