Issues with shiny new adsl

[rsd]

I've just got adsl installed in my new place. I've connected up a netgear DG834G and set it up correctly (I had adsl before I moved).

It syncs with the exchange and the router status page shows that it has an IP of 41.245.133.***

For some reason I can't ping anything, from my laptop or from the router's diagnostic section. The IP I try to ping is 196.25.1.1, SAIX primary dns server.

Does anyone have any bright ideas or suggestions?

 

[|tera|]

Have you activated your line?

 

[rsd]

Good question

*gets on the phone*

 

[|tera|]

Lol, it's online activation:
http://www.telkom.co.za/verifyadsl

 

[[OUPA]MrNutz]

*agrees with teraside - line activation/verification www.telkom.co.za/verifyadsl

 

[rsd]

Hmm it appears that it is activated.

According to Telkom it wouldn't sync with the exchange if it wasn't activated. He didn't sound totally clueless either which was a nice change.

 

[rsd]

Ok, I tried that site and it looks promising, thanks guys. I'll have to give it a little while and test again it seems.

 

[rsd]

interestingly my order number was in the format 14/72735 (it wasn't that exact number), but to get the web based form to accept it I had to enter it as 72735-14.

 

[rsd]

woohooo!

You guys rock! I'd forgotten why I love this site so much. It would have taken me days on the phone to Telkom to find out that's all that I had to do.

I'm posting this from my now fully functioning adsl. Thanks again!

 

[|tera|]

Cool